PATIENT SERV. COORD. III 9/15/2016

Massachusetts General Hospital(MGH) Boston, MA

Company
Massachusetts General Hospital(MGH)
Job Classification
Full Time
Company Ref #
3025009
AJE Ref #
576181270
Location
Boston, MA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
SCOPE OF POSITION

Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator performs the responsibilities outlined below.


PRINCIPAL DUTIES AND RESPONSIBILITIES

* Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patients utilizing Cadence



* Coordinates and maintains providers master clinical schedules using Cadence



* Builds referral shells for referral authorization in Cadence



* Obtains intake information from patient and referring physicians offices.



* Schedules Radiology tests utilizing ROE



* Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.



* Works with Infusion Unit to coordinate chemotherapy treatments for patients



* Ensures completeness of Encounter forms



* Performs daily reconciliation with daily schedule and encounter forms



* Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.



* Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.



* Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed



* Performs other duties as assigned


This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.

Scope of Position Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator performs the responsibilities outlined below.


PRINCIPAL DUTIES AND RESPONSIBILITIES

* Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patients utilizing Cadence



* Coordinates and maintains providers master clinical schedules using Cadence



* Builds referral shells for referral authorization in Cadence



* Obtains intake information from patient and referring physicians offices.



* Schedules Radiology tests utilizing ROE



* Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.



* Works with Infusion Unit to coordinate chemotherapy treatments for patients



* Ensures completeness of Encounter forms



* Performs daily reconciliation with daily schedule and encounter forms



* Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.



* Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.



* Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed



* Performs other duties as assigned


This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.

High School Diploma required.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.