PATIENT SERVICES COORD. II

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POST DATE 9/9/2016
END DATE 10/22/2016

Massachusetts General Hospital(MGH) Boston, MA

Company
Massachusetts General Hospital(MGH)
Job Classification
Full Time
Company Ref #
3024599
AJE Ref #
576126642
Location
Boston, MA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

APPLY
The Patient Services Coordinator, under supervision of the Practice Manager, provides administrative support to nephrologists and nurses in the Renal Associates ambulatory clinic, functioning as the primary interface between the patient and the providers in person and on the phone. The position requires the ability to organize priorities, complete tasks, manage confidential patient information, answer the clinic phone, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. The Patient Services Coordinator serves as an overall resource person for support staff.



PRINCIPAL DUTIES AND RESPONSIBILITIES:

Manages patient schedules for all nephrology physicians and nurse practitioners using Epic computer application.



Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.



Provides support and information to providers to problem solve and manage complex administrative patient issues



Performs the daily management of encounter form processing and reconcilement.



Ensures the completeness of all forms and performs basic ICD-10 coding, as required to complete visit encounter forms for processing



Understands financial services and self-pay resources and provides patients with information as needed.



Answers clinic telephone and triages and manages complex telephone calls, utilizing courteous customer service skills.



Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.



Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.



Schedules patient appointments and creates referral Shells/Templatefor specialty visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing.



Coordinates and tracks referral appointments and visits for decrementation.



Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed



Assists with training and orientation of new staff, where applicable.



Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.



Works on all other special projects as directed.



QUALIFICATIONS:

Associates Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable. Bachelors degree preferred.



Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting.





SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Knowledge of computer skills necessary to use appropriate modules of Epic, electronic medical record modules

Good command of the English language, including medical terminology



Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.



Ability to work independently or within a team environment



Excellent and effective interpersonal and communication skills



Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.



Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.



Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage



Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies



Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.

QUALIFICATIONS:

Associates Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable. Bachelors degree preferred.



Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting.





SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Knowledge of computer skills necessary to use appropriate modules of Epic, electronic medical record modules

Good command of the English language, including medical terminology



Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.



Ability to work independently or within a team environment



Excellent and effective interpersonal and communication skills



Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.



Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.



Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage



Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies



Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.