PATIENT SERVICES REP

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POST DATE 8/20/2016
END DATE 10/25/2016

Cooper University Health Care Camden, NJ

Company
Cooper University Health Care
Job Classification
Full Time
Company Ref #
34271
AJE Ref #
575938222
Location
Camden, NJ
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
SHORT DESCRIPTION:

This position has a strong emphasis on customer service to our patients.



Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.



Serve as the front line contact person for all incoming patients.



Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.



Must have the ability to be organized, take independent action and project Cooper s values to both customer and co-workers.



Serves as patient s non-clinical navigator during discharge coordination.



SPECIAL REQUIREMENTS:

Scheduled Days / Hours: Monday through Friday



High School Diploma or equivalent required.



Minimum one year of recent registration or billing experience working in a medical facility preferred.



Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.



Epic experience preferred.



Excellent organizational, written/verbal communication and teamwork skills.



Demonstrated performance of excellent customer service skills.





Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.



Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.



NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Cooper University Health Care is an equal employment opportunity employer and does not discriminate on the basis of gender, race, age, religion, physical or mental disability, marital status, Veteran status, national origin, or any other category protected by federal or state law.