JOB DESCRIPTION

SHORT DESCRIPTION:

This position has a strong emphasis on customer service to our patients.



Must ensure quality patient scheduling, positive telephone etiquette and customer

satisfaction in support of the mission of Cooper University Hospital.



Serve as the front line contact person for all incoming patients.



Greet, register, schedule, collect point of service copays and provide general information to

patients and their families using AIDET.



Must have the ability to be organized, take independent action and project Cooper s values

to both customer and co-workers.





Serves as patient s non-clinical navigator during discharge coordination.

SPECIAL REQUIREMENTS:

Scheduled Days / Hours: Mon-Sat day & eve hours



Education:

High School Diploma or equivalent required.

Experience:

Minimum one year of recent registration or billing experience working in a medical facility preferred.



Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.



Epic experience preferred.



Excellent organizational, written/verbal communication and teamwork skills.



Demonstrated performance of excellent customer service skills.

Cooper University Health Care is an equal employment opportunity employer and does not discriminate on the basis of gender, race, age, religion, physical or mental disability, marital status, Veteran status, national origin, or any other category protected by federal or state law.