PC CUSTOMER SERVICE SALES
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POST DATE 9/12/2016
END DATE 10/24/2016
JOB DESCRIPTIONPOSITION OVERVIEW:
The Customer Service Sales position actively insures world class customer service and communication for customers serviced from the Store Delivery network via flawless execution of both inbound and outbound contact management, and order fulfillment. As part of the Customer Management Team, the role is essential in communicating the customer need to internal peers, as needed to address and resolve any customer issues.
? Primary responsibility is to efficiently manage all inbound calls via a toll free number to insure real-time customer contact and high service levels
? Complete all scheduled outbound calls to obtain daily orders
? Provide timely communication to customers with product availability issues as needed
? Process daily orders to meet warehouse deadline and insure perfect order? criteria with data entry accuracy
? Serve as first point of contact with handling standard inquiries, new accounts, and service issues
? Up-sell new products and promotions
? Maintain data integrity with CMC Customer Relationship Management MarketWare application to ensure updated & accurate account information at all times
? Process in-house Point-of-Sale (POS) requests for customers
? Provide administrative support as needed with direct mail projects and call campaigns
JOB ESSESNTIALS/ ATTRIBUTES:
Qualified candidates will have demonstrated the following skills through specific work experiences and identifiable business results.
? Customer-centric & resourceful
? Flexibility and adaptability required to succeed in an environment with constant change
? Ability to foster teamwork within customer service team to insure alignment in maintaining quality customer service to DSD customers
? Must have ability to work under pressure
? Must possess ability to multi-task between various applications
? Possess a proactive learner's attitude
MINIMUM REQUIREMENTS & EDUCATION LEVEL:
? Minimum of 3 years of customer service experience
? Must possess experience with managing customer service calls for both inbound and outbound calls, in a high-paced call center environment
? Excellent verbal & written communication
? Provide prompt and professional communication to external and internal customers
? Knowledge with and experience using MS Office: Word and Excel
? Accurate typing and 10-key by touch