PC Network Technician - to 79K with bonuses and terrific benefits!
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POST DATE 8/14/2016
END DATE 10/23/2016
JOB DESCRIPTIONLarge and fast growing Technical company is seeking a strong new team member to add to this fast growing team!
The PC Network Technician is responsible for all first level service and support needs for our customers. This relates to all technology including: workstations, servers, printers, networks, and vendor specific hardware and software.
Essential Duties and Responsibilities
? IT Support for Microsoft?s core business applications and operating systems
? Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
? Basic remote access implementation and support: VPN, Terminal Services, and Citrix
? Respond to the remote monitoring and management system alerts and notifications
? Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
? Attendance and punctuality are essential to the performance of this position
Additional Duties and Responsibilities
? Deliver exceptional customer service, perception, and satisfaction
? Fast turnaround of customer requests
? Ability to work in a team and communicate effectively
? Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
? Escalate service issues that cannot be completed within agreed service levels
? Responsible for entering time and expenses in our CRM as it occurs
? High School Diploma or GED required
? 1 year prior work experience in the IT field is preferred
? Professional IT Certifications, such as: CompTIA A+, NET+, Microsoft MCP, Cisco CCENT
? Technical understanding of operating systems, business applications, printing systems, and network systems
? Interpersonal skills: such as telephony, communication, active listening and customer-care
? Diagnosis skills of technical issues
? Ability to multi-task and adapt to changes quickly
? Technical awareness: ability to match resources to technical issues appropriately
? Service awareness of all organization?s key IT services for which support is being provided
? Understanding of support tools, techniques, and how technology is used to provide IT services
? Typing skills to ensure quick and accurate entry of service request details
? Self-motivated with the ability to work in a fast moving environment
? Ability to travel to client locations on a regular basis
? Candidates must possess a valid driver?s license
? Candidates may be subject to pre-employment screening: physical, drug screening, background check, and TB test
? Must be able to lift 50 lbs.
Position has a strongly matched 401K and excellent team atmosphere. Apply today for this great position! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.