END DATE October 24, 2016

PC Support Technician II Job in Princeton, NJ

Modis - Princeton, NJ

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  • Company
    Modis Modis
  • Location
    Princeton, NJ
  • Job Type
  • Job Classification
    Full Time
  • Company Ref #
  • AJE Ref #
  • Number of Positions
  • Required Licenses/Certificates

Job Description

span span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' PC Support Technician II Job in Princeton, NJ br   br A top multinational IT Service Provider is looking to fill a PC Support Technician job at their Princeton, NJ location. br   br Requirements: br • Ability to interface with clients to set up PC refreshes schedule Office 365 knowledge br • Windows 8.1 experience 3+ years br • Group policy Knowledge 3+ years br • Active Directory 3+ years br • Hardware, Software Support 3+ years br   br Main Responsibilities: br • Responds to basic, multiple customer inquiries and requests. br • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. Researches customer inquiries and responds to appropriate parties in a timely manner. br • Records calls, processes requests and updates account history with results of inquiry to include proper documentation. br • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements. br • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information. Interfaces with team personnel, management and customers in reference to customer service issues. br • Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management. br • Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions. br • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. br   br Is this job tailored just for you?  Our client is ready to begin interviewing for this PC Support Technician job at their Princeton, NJ location so upload your most recent resume and apply today! br   br   br   br /span br /span