PC Systems Technician

Mathematica is a nationally recognized research organization that conducts social policy studies on health care, disability, education, welfare, nutrition, and related topics. Our mission is to improve public well-being by bringing the highest standards of quality, objectivity, and excellence to bear on the work we do for our clients, which include federal, state, and local government agencies, as well as private foundations.

We offer our employees a stimulating, team-oriented work environment, competitive salaries, and a comprehensive benefits package, generous paid time off, as well as the advantages of employee ownership.

We are seeking a PC Systems Technician to help support our staff. The successful candidate will work with the other members of the Computer and Network Services (CNS) department to perform tasks including:

- Setting up computers running Windows XP and 7
- Installing and customizing PC-based software packages on staff computers, such as Microsoft Office, 2007 Visual Studio, Adobe Creative Suite, and SAS - Supporting Windows operating environment by configuring initial Windows installs
- Troubleshooting hardware, software, and printer problems
- Training and supporting users
- Providing computer and videoconferencing support for meetings
- Smartphone support, laptop support, and desktop backup system support
- Developing and maintaining systems for installing PC's, printers, and other PC related equipment
- BA/BS in Computer Science preferred and experience in a computer support environment is a plus
- Experience in the installation and problem-resolution of PC's, printers, and other peripherals in a professional work environment
- Candidates must be able to pass a background check/security clearance
- Demonstrated ability to support Windows operating environment
- Knowledgeable in the installation and support of a variety of PC-based software packages such as Microsoft Office and upgrade paths
- Experience with desktop applications such as word processing, spreadsheets, and databases is desirable
- A working knowledge of network work environments (Windows) is a plus
- Accuracy with work, strong organizational skill, and attention to detail
- Excellent written and verbal communication skills
- Ability to deal tactfully and diplomatically with others professionally
- Flexibility to handle multiple priorities, sometimes simultaneously, under deadline pressure