PER DIEM PATIENT SERVICES COORDINATOR II (Danvers, MA)
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POST DATE 8/17/2016
END DATE 3/24/2017
Massachusetts General Hospital(MGH)
JOB DESCRIPTIONUnder general supervision, provides administrative support to the ambulatory surgery center for patient care and some administrative activities. Works with the Nurse Manager, PACU Resource RN, PSC III and clinical staff members to ensure a quality-based, customer-oriented flow of work. Requires discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Responsibilities include scheduling patient surgeries, patient reception, performing photocopying, accessing patient data, faxing, and filing, and answering telephones.
* PATIENT CARE RESPONSIBILITIES
Schedules patient surgeries using Op Time and Cadence as required.
Registers new patients over the telephone or on day of appointment, obtaining all necessary information in a courteous manner, creates medical records for new patients, follows-up prior to patient appointment to ensure that patient is registered in Cadence (EPIC).
Refers patients to Patient Financial Services for financial counseling as appropriate.
Is knowledgeable in the use of LMR, or EPIC to obtain patient medical information as requested.
Prints and maintains Pre Surgical Screening and OR/PACU Schedules.
Distributes patient information, prior to patient surgery.
Answers patient/family questions regarding appointments, surgical procedures, and pre-operative instructions as appropriate.
Checks-in patients as they arrive in a courteous and welcoming manner.
Ensures that all demographic data in patient medical record is current and complete, uses Cadence/EPIC to update as necessary.
Consistently obtains patient/family signature for billing.
Coordinates with Nurse in Pre Surgical Screening as appropriate to ensure smooth patient flow during patient visits.
Ensures that Patient/family Waiting Area is neat and tidy.
Is knowledgeable in the use of the MGH Op Time Scheduling/PRISM/EPIC Computer System and troubleshoots as necessary.
Prepares medical records for transport to MGH per policy.
Transcribes, proofreads, and edits any documents prepared for the Medical Director/ Nurse Manager, as necessary.
Photocopies and files patient-related paperwork (office/operative notes, consultation/medical necessity letters, etc.) in an accurate and timely manner. Compiles patient records with appropriate information prior to surgery, H&P, Consent, Nursing documents.
Interacts in a courteous manner with physicians, nurses, and administrative staff within and outside of MGH to coordinate care of patients, provide feedback, answer questions, etc.
Answers telephones, arranges for forwarding and removal of telephones, places/returns telephone calls as requested.
Retrieves and distributes departmental mail.
Cross covers for other staff members for breaks, lunches, vacations, etc. and during variations in work flow as needed.
Screens outside visitors, vendors, medical students, etc. as requested for access to the Day Surgery unit.
Participates in monthly staff meetings.
CUSTOMER SERVICE RESPONSIBILITIES
Conveys Compassion: Demonstrates awareness and shows sensitivity to others needs.
Respectful of Others: Considers others viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.
Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.
Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.
Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy
Informative: Proactively shares information with others.
Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.
Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.
Emotionally Self-Aware: Understands the implications of own emotions and manages appropriately.
Safety: Is aware of and adheres to safety measures for both patient and staff.
AMBULATORY SURGICAL CENTER RESPONSIBILITIES
Contributes to the team philosophy of high quality performance and efficiency standards.
Works collaboratively with Staff, Surgeons and the Medical Director to accommodate their needs and priorities in caring for the ambulatory surgical patient.
No Direct Fiscal Responsibilities
Computer skills (including, EPIC, Microsoft Word, Excel, Outlook, internet) preferred.
Good command of English language, including medical terminology.
Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.
Ability to work independently and in a team environment.
Excellent interpersonal skills.
Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Associate or Bachelors degree or equivalent Secretarial Certificate,
Minimum of 2 to 4 years of secretarial experience.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.