PT Appointment Setter Position Richmond VA
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GENERAL SUMMARY: Under the direction of the In Store Supervisor, an In Store Marketer approaches customers in the Sears full line store to generate quality leads from a homeowner that has an interest in a no cost, no obligation estimate on one of our home improvement products. The In Store Marketer is the first contact with potential Sears Home Improvement Product customers and must maintain a high level of customer service as a 'Greeter' in the retail store environment. Must be courteous and professional at all times with Sears's customers and retail associates. SCOPE OF RESPONSIBILITY: * Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH. * As defined in the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest in scheduling an appointment. * As defined in the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer. * Must be committed to maintaining and meeting scheduling requirements established at time of hire or as agreed upon * between supervisor and associate. JOB RESPONSIBILITIES: * Ability to introduce yourself and greet each customer in a professional manner. Thank customers for shopping at Sears. * Maintain a positive mental attitude at all times and handle each customer (internal and external) in a polite, professional manner. * Maintain a general knowledge of Sears's retail store layout in order to direct customers to specific departments. * Direct customer complaints/concerns to appropriate parties. * Based on skill and ability, the In Store Marketer may be asked to assist in training new team members. * Report hours worked and lead information on a daily basis. * Call in leads to the Appointment Center at the end of each shift. * Fax time sheet and customer report at end of the shift on the last day worked for the week. * Perform other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Education/Training High school diploma or equivalent preferred. Role specific abilities/skills * Candidates must have ability to persuade / minimum selling skills preferred. * Prior face-to-face marketing experience is helpful but not required. * Self-starter, have the ability to stay focused on goals, self-disciplined. * Must be able to maintain a positive attitude while handling rejection. * Must have legible handwriting. * Must have above average verbal communication skills. * Must be flexible to adjust work schedule to meet needs of business. * Must have reliable transportation. * Must be able to stand and walk for extended periods of time.
~CB~Equal Opportunity Employer / Disability / Vet.