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POST DATE 9/14/2016
END DATE 10/13/2016

Doubletree by Hilton Durango, CO

Company
Doubletree by Hilton
Job Classification
Full Time
Company Ref #
hc.23292DBE1895C2D6
AJE Ref #
576173079
Location
Durango, CO
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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A Guest Services Agent with Doubletree by Hilton is responsible for greeting and registering guests and checking guests out of the hotel in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Position is part time and shifts will vary; may include days,evenings and weekends. Applicants must have 1 year previous related experience and be able to operate basic office equipment (including computers, fax, copier, PBX). $9.50 hr. What will it be like to work for this Hilton Worldwide Brand? DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know theyÆll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travelÆs challenges and the beginning of a restful stay. DoubleTree by Hilton is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com. If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.