Part Time Guest Service Agent Company Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1,000 properties in over 100 countries, is a fully integrated owner, operator, and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis(R), The Luxury Collection(R), Sheraton(R), Westin(R), Four Points(R) by Sheraton, W(R), Le Méridien(R), Aloft(R) and Element(R). Location What are we looking for? As "Talent", you represent that lifestyle to our guests. You are the soul behind the brand and you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand and they "get it". W Talent are as unique as the Brand itself, and cultivate the witty, whimsical, cool W environment. Department WHO ARE WE? W is a place, more than a hotel. It is where you go to escape from the routine and become a part of all that is NOW. A career with W is your passport out of the mundane and into the WOW. We are currently seeking qualified talent to provide our signature Whatever/Whenever service with an authentic desire to make our guests dreams come true. WHAT ARE WE LOOKING FOR? Bliss is renowned for delivering the world's best facials, massages, waxing and nail services -highly effective treatments that are able to transform not only your appearance but also your overall state of mind. And we're the only spa that lets you bring that unique 'bliss'-perience home with products designed to make you look and feel healthy, beautiful and happy every day. It all started when we opened our first New York City location in 1996 and revolutionized the industry by taking a completely different approach to spas and skincare. Job Description What will you do? The Guest Services Associate's overall responsibility is to provide premier quality service to the Bliss Spa clientele. Meet and greet clients upon entering Bliss Spa in a friendly and courteous manner. Check clients in and out, guide them to their next destination, ensure payment is received. Close retail sales, make appointments, answer phones. Ensure client satisfaction by effectively meeting the customer needs. Float on the floor to assist and recommend products to walk- in clients. Sell retail products to walk-in clients in order to achieve monthly sales goal. Effectively deals with customers' issues and complaints. Requirements Education High school or equivalent education required. Experience One to two years in a public contact position. Licenses or Certificates Not applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.