August 25, 2016

Partners eCare, Credential Training Coordinator

Partners HealthCare(PHS) - Boston, MA

View Job Summary View Job Summary
  • Company
    Partners HealthCare(PHS) Partners HealthCare(PHS)
  • Location
    Boston, MA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Mid-Career (2 - 15 years)
  • Education
    Bachelors Degree
  • Company Ref #
  • AJE Ref #
  • Hours/Week

Job Description


The CT Coordinator is responsible for the day to day oversight of the Partners Credentialing Program. This includes heavy coordination and scheduling between external and internal resources on all Epic applications.


Works with the Partners eCare Training Manager to develop a training plan that meets Partners eCare credentialing objectives.

Act as coordinator in the development of the credentialing program for credentialed trainers (CT).

Coordinate activities for the credentialed trainers according to the program design and required curriculum.

Monitor and coordinate communication between Instructional Designers (IDs) and credentialed trainers (CTs)

Assign training tracks and class session to schedule plotters for all sites.

Engage in the analysis of large data sources to identify scheduling gaps.

Coordinate CT assignments and tracking in Healthstream (LMS) during Epic implementations.

Coordinate with site resources on scheduling, monitoring the CT skill progression and areas of development, escalate resource issues to appropriate parties.

Ensures the coordination of all logistical elements for a training event including: communications, schedules, course materials preparation, room and catering arrangements, etc.

Provides tracking and reporting on training participants

Assists with initial launch roll-out of training program at entity(s)

Works independently on discreet projects and tasks as needed, may lead projects within Partners eCare Training

Provides status reports including progress, critical issues, mitigation, and planned activities.

Ensures deliverables are approved by the appropriate resources and are completed in accordance with the plan.

Responds to project change requests in a timely manner, and communicates and reports updates and progress on change requests.

Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Other duties as assigned.


Bachelors degree required

Must have 2-3 years of experience coordinating training logistics

Prior training delivery experience preferred

Experience developing training curriculum and documentation


Full-time position in office environment based in Downtown Boston (LCC)

May require local travel to Partners sites in the greater Boston area. May spend extended time at a given site preceding and following a system go-live.

Other local travel to attend meetings and professional development sessions. May travel to vendor in Verona, WI

Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.