Partners eCare - Sr. Integration Coordinator

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POST DATE 8/26/2016
END DATE 1/12/2017

Partners HealthCare(PHS) Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.


The Partners eCare Sr. Integration Coordinator is responsible for identifying, designing, developing, testing, implementing, managing and supporting integration points between Partners eCare and other solutions that must communicate with the Epic. In this role, all existing interfaces and inter-system interoperability must be reevaluated and new interfaces and services implemented to maintain current and future workflows. The goal is to ensure integration standards and data flow between Epic and systems are standard and adhere to PHS policies and procedures.


Serve in a project management role responsible for defining, documenting, developing, testing and delivering an integration solution for integration of the entity and enterprise applications, Epic applications and 3rd party vendor complimentary applications
Plan, manage and oversee projects by directing project staff to adhere to recognized project management tools and methodologies including activities such as:

o Definition of project scope and objectives
o Management and status reporting tools
o Feasibility and cost benefit analysis
o Work flow analysis
o Functional and technical requirements definition
o System testing/quality assurance
o Implementation
o Post-implementation / on-going interface support
o Project administrative activities
o Document management
Perform thorough data integration and system analysis to understand and assess current connections among/between all impacted applications and entity and enterprise systems
Document interface findings and requirements as part of the integration blueprint including detailed interface schematics to document data flow, transaction volumes, frequency, and other considerations
Responsible for the implementation of interfaces across revenue cycle systems, clinical systems and application components that will integrate with Epic including all phases of the implementation (discovery, design, build, testing, cutover and live)
Research and assess current connections among/between all impacted applications. Work with Epic staff and teams across Partners to install and maintain the necessary points of integration to support future state with Epic. Including various formats of integration such as HL7, XML, SOA, flat files
Extend the conceptual design of the overall integration solution by developing the process, data, and application integration components into a functional design
Extend the conceptual design of the overall integration solution by incorporating the process, data and application integration components into a functional design taking into account the corporate design technical interface requirements and Epic functionality
Validate that the integration functional designs meet the overall business process integration requirements and are consistent with the Integration Conceptual Design
Design the flow and sequencing of events to support an integrated solution with Epic across all functional areas (scheduling, registration and revenue management)
Facilitate joint application design sessions with the interfacing application teams to ensure cross-team communication and collaboration
Provide a single point of contact for the integration project status, keep the cross-functional team on task and target
Develop interface test plans based on functionally design and technical requirements documentation
Perform interface application testing from test scripts as necessary
Work with development and entity contacts to deploy and validate the interfaces are working properly
Provide post-implementation and on-going interface integration support
Troubleshoot, diagnose and accurately document interface problems and their probable causes and work closely with developers to identify, test and implement solutions
Assist with writing and reviewing interface implementation and support procedures documentation
Remain flexible and adaptable within a fast-paced environment with rapidly changing requirements
Provide expertise for decisions related to the design, build and testing of interfaces between disparate systems and Partners eCare
Exhibit sound and accurate decision making and serve as an expert resource for problem solving
Other duties as assigned

Bachelors Degree in Business, IT, Healthcare, or related required, Masters Degree preferred
Must have 8 years related experience, including experience with healthcare information systems
Must have experience in developing and integrating business processes
Must have experience leading projects with moderate to high complexity
Must have experience with organizing resources within a project
Expert knowledge of the workflow and operations across the healthcare enterprise
Experience with HL7 standard and XML data format
Ability to document and communicate the status interface implementation progress against plans and take corrective action as necessary
Able to troubleshoot, diagnose and accurately document interface problems and their probable causes

Understands the technology capability as it relates to the business requirements
Understanding of change management techniques, and the ability to apply them
Excellent verbal and written communication skills
Excellent problem solving and negotiation skills
Excellent organizational skills with an attention for detail and ability to handle and prioritize multiple tasks at the same time
Ability to formulate and execute strategy
Ability to work effectively in a matrixed reporting environment
Ability to build consensus across teams, with staff and leadership
Ability to review project deliverables for completeness, quality, and compliance with established project standards
Ability to document and communicate the status of progress against plans


Office setting, with some travel between Partners Healthcare System sites
Travel to Epic in Wisconsin
Participate in Off Hours, On Call rotation
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other