Patient Account Reps

Overview:

Reporting to the Patient Accounts Supervisor and Lead, individual will be responsible for the assistance in the areas of check-in, registration of patients, scanning and invoicing of all Patient Care Records.Qualifications:

Administration/Quality Assurance
- Receipt and processing of Patient Care Reports (PCR's)
- Review of PCR's to compile data
- Skip traces patients to determine correct demographic information
- Creates incident batches if the information does not cross over from the Computer Assisted Dispatch (CAD) system and validates incident batches
- Pre-bill PCR's by verifying insurance information via on line eligibility tools or contacting payors, patients, hospitals etc...
- Create invoices; determine medical necessity, review to see if appropriate signature requirements are met, identify the responsible party and payer
- Codes invoices to describe the customer's condition at the time of transport while applying appropriate HCPC codes to invoice
- Assist customer service in an efficient and helpful manner
- Post transactions to software system or computer files
- File or retrieve reports and records as needed
- Builds customer records or locates appropriate existing customer records and updates, if applicable
- Determines whether a Physician Certificate Statement (PCS) is needed and received, if applicable
- Respond to requests for information
- Make decisions and take appropriate actions based on sound reasoning and judgment.
- Contribute ideas; strive to enhance team effectiveness and support decisions made by the team.
- Plan and perform work systematically and efficiently.
- Carry out instructions, maintain a positive attitude, and support company policies/procedures.
- Punctuality and availability for workload.
- Comply with HIPAA guidelines
- Attend and maintain all required R/M training Customer Service
- The ability to provide service and quality communications exhibiting a professional attitude at all times. Additional Duties:

- All other duties as assigned or administered Qualifications:

- Ability to read, write and speak English in an easily understood manner.
- Ability to type 40-50 wpm
- Strong medical terminology background, CPT, ICDP coding
- Knowledge of HCFA 1500 forms and Medicare guidelines are essential for completion of the data entry process. Education Requirements:

- High school diploma or GED
* Rural/Metro is proud to be an Equal Opportunity Employer, M/F/D/V.