Patient Account Specialist

Company: Cheyenne Regional Medical Center (Formerly-United Medical Ce
Facility: Cheyenne Regional Medical Center - Downtown Office (17th) at Cheyenne
Department: Patient Financial Services

CRMC JOB DESCRIPTION

Job Title: Patient Account Specialist

Responsible To: PFS Manager

Patient Account Specialist

Job Summary:
The Patient Account Specialist performs functions that support the billing, follow-up and payment of active accounts in account receivable. This position is mainly responsible customer service, answering and directing calls and clerical support. This requires timely and accurate information gathering and placement into patient files and quality control of all scanned documents.

Essential Functions:

Ability to provide exemplary customer service, while working with patients and/or guarantors, and insurance companies appropriately concerning billing issues. Demonstrates positive interpersonal communication skills relating to internal and external customers on the telephone. Communicates in a courteous, accurate and honest manner. Handles customer service complaints in a professional manner. Adheres to CRMCs Service Excellence Standards.
Scans all documents received in PFS, including but not limited to, correspondence, bankruptcy documentation, financial assistance, EOBs, remittance advice, insurance cards, etc., into the document image archival system. Indexes above mentioned documents accurately and timely for use in follow up functions to adjudicate payments on outstanding accounts. Performs indexing process at 99% accuracy.
Performs quality control of scanned documents, but reviewing 97% of all images scanned within 24 hours. Identifies at least 99% of documents that are of poor quality and marks for rescanning 100% of those documents identified. Indexes documents to correct account number and document type.
Sorts and distributes mail on a daily basis. Analyzes all correspondence and accurately distributes to appropriate PFS staff and/or management.
Ensures timely requests of medical record copies requested from payors or attorneys by placing the account in the appropriate status on MedSeries4. Sends requested records to the requestor within one week of receiving the copy from the Medical Record Department.
Actively participates in all team meetings, including team building activities. Exhibits behaviors that are consistent with CRMCs Mission, Vision and Values.

Qualifications:
Minimum Education: High school graduate.
Minimum Experience: One year experience in a hospital business office setting required. Additional experience in quality analysis or similar position preferred.
Skills: The incumbent must be familiar with computer applications, spreadsheets, PC usage, and the ability to learn, apply and adhere to all phases of billing procedures. Strong verbal and written communication skills are necessary with the ability to exercise tact and diplomacy in dealing with the public.


Full-time Day shift High School graduate or equivalent required