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Patient Care Assistant - Adult Acute Medical/Surgical (PATIENT CARE AST)

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POST DATE 9/2/2016
END DATE 12/2/2016

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Title

Patient Care Assistant - Adult Acute Medical/Surgical (PATIENT CARE AST)

Job ID


Job Code


Job Family

Patient Support Services


Mission Bay

Weekly Hours

40 ; 100%

Appointment Type



Med/Surg MB Adult Acute Level


Variable Variable

Full/Part Time


Union Information

This classification is represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

The Surgical / Oncology unit cares for a variety of oncology and surgical patients including those with urological, gynecological, colorectal, head and neck, liver and pancreatic diseases.

Complex wound care, ostomy care and tracheotomy care make patient education a priority for both the patients and their caregivers after discharge.

Multiple opportunities exist for nurses to coordinate innovative treatment modalities for the oncology patient population on this unit. Nurses are able to work in an area where a dynamic, interdisciplinary, supportive and healing approach is the focus.

Located adjacent to the nationally recognized UCSF Helen Diller Family Comprehensive Cancer Center, this unit provides the opportunity to work in a cutting edge environment with a community hospital feel. Chemotherapy certification is available and is required for the staff who administer chemotherapy.

Job Summary

The Patient Care Assistant (PCA) receives daily assignments and functions under the supervision of the Registered Nurse to carry out direct patient care responsibilities.

All patient care team members act to meet patient needs and learn new skills to achieve quality patient care and customer service. Team members promote a cooperative working relationship with each other, other staff, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to age specific needs and cultural differences, and expressing and accepting feedback in a professional manner.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Required Qualifications

* Ability to work effectively within a team

* Ability to satisfactorily perform job duties as defined in the job description

* Willingness to be taught/learn new skills

* Ability to understand and communicate effectively in English, both orally and in writing

* Ability to perform basic arithmetic computations (addition and subtraction)

* Ability to organize and effectively set priorities

* Ability to carry out duties of first responder in emergency situations

* Successful completion of Medical Center Patient Care Assistant training

* Basic computer skills

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* Certified Nursing Assistant

* Previous PCA / Nursing Assistant experience in an acute care setting

* Current nursing student who has completed a Medical Surgical rotation

* Knowledge of medical terminology appropriate to the responsibilities of the job


* n/a

Living Pride Standards

Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.


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