Patient Care Coordinator (2nd Sift - 12:30PM - 10:00PM M-F)
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POST DATE 8/25/2016
END DATE 11/10/2016
JOB DESCRIPTIONSchedule: Full-time
Job ID: REQ20003712
The Patient Care Coordinator will
provide excellent customer service over the phone to patients undergoing a
specific treatment related to their pharmacy needs. This position will answer
incoming calls or make out-going calls to assist patients in setting up
medication orders for delivery. This position will triage and respond to
questions, inquiries, and concerns to appropriate departments. The Patient Care
Coordinator will learn about and patient s medical journey and their efforts to
overcome their respective condition.
* Assist approximately 80-100 inbound and outbound
members, providers and physician calls per day in a busy call center environment.
* Accurately obtain and enter patient information,
including shipping, insurance and payment information.
* Provide patients with price quotes, order status,
insurance verifications and proof of deliveries.
* Responsible for ownership of
customer issues and ensuring 100% follow-up to customers.
* Process all order changes
including, order cancellations, return authorizations, reships and request
* High School degree (or equivalent)
* 0-1years relevant work experience
* Call Center environment or in a
pharmacy setting: retail, mail order, hospital long term care, or
* General PC knowledge including Microsoft Office,
Internet, Outlook Email and General Call Center Systems
* Detailed oriented with excellent organization skills
* Ability to adapt in a dynamic work environment, learn
quickly, solve problems and make decisions
* Data entry experience and solid
computer skills required
* Willingness to work a flexible schedule for peak times
* Excellent verbal and written communication skills as
well as excellent customer service skills.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.
Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.