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Patient Care Director - Adult Critical Care (NURSE SVC MGR 3)

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POST DATE 9/2/2016
END DATE 11/17/2016

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Title

Patient Care Director - Adult Critical Care (NURSE SVC MGR 3)

Job ID


Job Code


Job Family




Weekly Hours

40 ; 100%

Appointment Type



Office of the CNO


8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Job Summary

Reporting to the Chief Nurse Executive, the Patient Care Director, Adult has 24-hour responsibility for the management of nursing personnel, other personnel, and patient care in the assigned departments. Contributes to the nursing services and the clinical enterprise through support of philosophy, objectives, and educational efforts. Provides administrative leadership and direction to all assigned departments including planning, directing, financial performance, performance improvement, human resource management, evaluation of care, and service initiatives.

Strives for superior performance by consistently providing a product of service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. As a customer-focused team member, he/she must be accessible, flexible, knowledgeable, and responsive. Supports UCSF s overall mission to provide high quality patient care, teaching and research in a complex and demanding environment.

The Patient Care Director works closely with other Patient Care Directors within the Department of Nursing as well as those within Ambulatory Services, UCSF Benioff Children s Hospitals (San Francisco and Oakland) etc., Unit Directors, appropriate Medical Directors and medical staff, the Associate Chief Medical Officers and Department Chairs. May represent the Medical Center for specific projects or initiatives at local hospitals or community agencies.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Required Qualifications

* Minimum five years of increasingly responsible management experience in a large academic, complex and highly-matrixed health care organization. Ideally in a multi-hospital system with a service line structure

* Track record of management and staff collaboration across the hospital, medical center or enterprise

* RN licensed or the ability to be licensed in the state of California

* National certification in nursing leadership required or obtained within one year of hire

* Graduate of an accredited school of nursing

* Bachelor and Master s Degree, with at least one degree in Nursing

* Strong conceptual clinical base with expertise in professional practice models, systems thinking and quality improvement

* Astute in hospital finance and information systems; business acumen and analytic skills

* Proven track record in the recruitment, retention and development of talent

* Commitment to an academic mission which supports education and staff development

* Experience with LEAN methodologies and/or knowledge and support of LEAN principles

* Knowledge of and experience with the American Nurses Credential Center (ANCC) Magnet journey and process

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* Previous director level experience


* RN licensed or the ability to be licensed in the state of California

* National certification in nursing leadership required or obtained within one year of hire

Living Pride Standards

Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.


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