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Patient Care (POD) Manager - Operating Room MZ (NURSE ADMIN 3)

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POST DATE 9/2/2016
END DATE 1/8/2017

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Title

Patient Care (POD) Manager - Operating Room MZ (NURSE ADMIN 3)

Job ID


Job Code


Job Family



Mount Zion

Weekly Hours

40 ; 100%

Appointment Type





8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

The Mount Zion Operating Room (OR) consists of 10 suites performing procedures and surgery in, General, Breast/Plastics, Endocrine, Otology/Laryngology - Head / Neck (OHNS) Minimal Invasive Spine, Gynecology, Ophthalmology, Pain control and Radiation Oncology.

The Mount Zion OR serves a number of specific patient populations with a primary focus on adults. The OR has redesigned and built two new operating suites, which possess state-of-the-art integrated computer and video systems.

The main focus is on cancer treatment and a variety of ambulatory procedures. This is also the primary site for non-cancer related gynecology procedures. There is also a growing OHNS service that performs both cancer and non-cancer related surgeries. The Mount Zion Operating Room also performs a great number of Breast and Plastic reconstruction procedures. In addition the Ophthalmology practice has recently moved to this facility. And the Minimal Invasive Spine practice has recently been implemented.

Job Summary

The Patient Care Manager (Pod Manager):

* Manages and monitors the patient care delivery system within the multiple surgical services at Mount Zion.

* Develops performance improvement goals and facilitates collaboration of staff, surgeons, and anesthesia personnel toward achieving these goals.

* Responsible for assessing and developing effective teamwork and communication.

* Oversees scheduling practices, educational needs, recognition, patient safety, operational efficiencies.

* Interfaces with the Operating Room Patient Care Manager, Surgeons, Anesthesiologists, OR Schedulers, and Sterile Processing Department (SPD) staff to concurrently and proactively manage Patient Flow.

* Communicates directly with charge nurses, supervisor and services coordinators to provide overall O.R. efficiency.

* Manages all the services in a cost effective manner, consistent with the financial goals of the organization.

* Develops systems to ensure instrumentation is available for surgeries and that instruments are returned to SPD in optimal condition.

* This position requires the flexibility to orient and work at all UCSF Medical Center locations.


Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Required Qualifications

* Bachelor s degree required

* Active California Registered Nurse License

* Active American Heart Association CPR certification

* A minimum of one year of recent experience as a registered nurse in an inpatient operating room setting

* Knowledge of General, Plastic, Breast, Ophthalmology, Endocrine. Otolaryngology Head and Neck Surgery (OHNS) Spine and gynecologic , Pain Control and Radiation Oncology procedures

* Able to prioritize effectively according to department needs and ability to organize a large number of changing variables.

* Strong communication, writing and inter-personal abilities, including skills such as attitude, diplomacy and persuasiveness, analytical ability, strong judgment and managerial skills

* This position requires the flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

* 2+ years experience in a management/supervisory role

* Two or more years of recent RN experience in an inpatient operating room setting

* MS or MBA

* Specialty Certification as a CNOR


* Active California Registered Nurse License

* Active American Heart Association CPR certification

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we