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Patient Care Panel Manager - General Pediatrics (VOC NURSE)

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POST DATE 9/8/2016
END DATE 10/13/2016

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Title

Patient Care Panel Manager - General Pediatrics (VOC NURSE)

Job ID


Job Code


Job Family



Mount Zion

Weekly Hours

40 ; 100%

Appointment Type



MZ General Peds


8-hour Days

Full/Part Time


Union Information

This classification is represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

General Pediatrics at Mount Zion, provides routine health examinations, treatment for acutely ill children and consultations for difficult to diagnose problems.

Our services include immunizations, vision and hearing screenings, health education and counseling for teens and families affected by violence.

Job Summary

The Patient Care Panel Manager Licensed Vocational Nurse, under the supervision of the Administrative Nurse Manager, guided by the policies and procedures of the Ambulatory Services and the Ambulatory Services Quality Nursing Division, and in collaboration with the physician staff, has the clinical responsibility for developing and maintaining a high standard of patient care. S/he is responsible for maintaining a safe environment for patients and staff. All components of nursing care will be individualized to meet the patient s physiological and psychosocial developmental level and needs. S/he consistently projects a professional and courteous demeanor, helps to establish and maintain the highest service standards for the practice and shall comply with the Medical Center House and Telephone Standards. The Licensed Vocational Nurse utilizes the nursing process to assess and identify the individual needs of patients through observation of disease symptoms, emotional state, laboratory reports, cultural and socioeconomic background and respond to medical regimen and treatment.

The Patient Care Panel Manager LVN will play a critical role in the patient experience including optimizing clinic flow, providing in and outreach to patients and working collaboratively with the team to create a patient centered environment.

This employee will utilize computer skills in Apex and other UCSF computerized programs. S/he supports the standards of the policies and procedures of the practice, and is responsible for maintaining current knowledge of pharmacology and competency in modes of administration, and complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, and administrative and clinical practice.

In addition, the Patient Care Panel Manager LVN will assist with delivering and maintain a high standard of patient care using the Patient Centered Medical Home model. S/he may also assist with APEX chart abstraction, scheduling, pending orders etc. S/he will actively lead, and participate in multidisciplinary quality improvement teams to improve the health of targeted primary care patients across the major UCSF Health Primary Care Practices.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Required Qualifications

* One to two years of related experience in similar environment as an LVN or MA

* Active Licensed Vocational Nurse licensure in the State of California

* Active American Heart Association CPR certification

* Knowledge and abilities essential to the successful performance of the duties assigned to the position

* The flexibility to orient and work at all UCSF Medical Center Locations

Preferred Qualifications

* Experience with Epic electronic medical record

* Familiarity with the principles of a Patient Centered Medical Home


* Active Licensed Vocational Nurse licensure in the State of California

* Active American Heart Association CPR certification

Living Pride Standards

Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.


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