Patient Registration Rep-Full Time-Lake Forest Emergency Services
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POST DATE 9/2/2016
END DATE 7/19/2017
Northwestern Memorial Healthcare
Lake Forest, IL
JOB DESCRIPTION**Schedule is as follows: Friday through Monday with the fifth day as a flex day throughout the week. The hours are from 1:00pm-9:30pm.**
Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patients First service standards. Schedules studies for patients who walk-in but cannot be immediately accommodated within the schedule. Obtains and verifies patient demographics, clinical data/orders, and financial and insurance information. Educates patients regarding hospital policies, procedures, expectations, and financial liabilities. Obtains, interprets, and documents all pertinent financial and insurance information regarding eligibility, verification, pre-certification and authorization requirements, and co-payments. Determines and assigns company/plan codes and completes assignment of payor priorities. Requests, accepts, and posts payments for services. Secures and balances collection of assigned bank, prepares and submits deposits. Encourages teamwork through interdepartmental communication. Identifies potential problems and notifies the manager. Organizes paperwork for patients by gathering the necessary materials and monitoring progress. As needed, guides patients to the changing rooms, identifies and communicates any special needs, demonstrates locker functionality and monitors patients while they wait for their service. Enters diagnostic and testing department orders within the NMH computer systems. Interacts with various hospital departments and physicians offices to effectively direct patients through the NMH system in a patient/customer-friendly manner. Identifies and minimizes financial risk to the Hospital. Promotes accuracy and timeliness of data processing. Maintains customer service objectives. Performs other duties as assigned. AA/EEO.
High school diploma.
Minimum of one year experience in customer service or patient relations.
Excellent interpersonal verbal communication skills.
Excellent problem solving skills.
Computer data-entry/typing experience.
Degree or additional training in business, communication or healthcare.
Experience in a healthcare setting.
Knowledge of patient registration/ scheduling / billing systems.
Experience with automated patient scheduling.
Bilingual language skills.