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Patient Resource Specialist 22058

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POST DATE 8/16/2016
END DATE 11/4/2016

Superior Group Austin, TX

Superior Group
Job Classification
Full Time
Company Ref #
AJE Ref #
Austin, TX
Job Type
Bachelors Degree


Assists patients in achieving the best possible health outcome by facilitating access to American Cancer Society patient programs as well as community resources to assist with cancer-related needs such as transportation, lodging, and support. Develops and maintains strong working relationships with field staff, volunteers, vendors and health care systems.

• Helps patients complete treatment protocol by removing barriers to care and connecting to appropriate transportation, lodging and other resources.
• Systematically researches options and provides patients, caregivers and families with information regarding ACS programs and services, and other local and national cancer-related resources using approved data sources.
• Coordinates ACS transportation, lodging and support programs.
• Provides courteous, timely and professional service to all internal and external customers/constituents, including patients, survivors, caregivers, health care professionals, volunteers and field staff partners.
• Interacts with vendors, volunteers, health systems, patients and staff as needed to ensure needs are met.
• Captures complete patient information and documents interaction in the constituent database, including identification and documentation of unmet needs.
• Escalates complex issues to the appropriate knowledgeable resource.
• Meets established quality and productivity goals for individuals and the Patient Service Center.
• Adheres to all American Cancer Society privacy and confidentiality requirements.
• Supports and collaborates with team members to achieve goals and outcomes related to the American Cancer Society Mission and Nationwide Priorities.
• Maintains a positive and professional work environment.
• Performs other duties as assigned.

Required Skills / Qualifications: Bachelor’s degree or equivalent combination of education and experience.

Preferred Skills / Qualifications:

• Contact center and/or customer service experience desirable.
• Bilingual skills (Spanish/English) desirable.
• Exposure to medical terminology, social services programs or non-profit health organizations preferred.
• Effective problem solving and crisis resolution skills.
• Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups.
• Strong time management skills with attention to detail and an ability to effectively prioritize a high workload.
• Remains composed and professional under stress and takes responsibility for delivering on personal and organizational commitments.
• Basic keyboard skills and proficiency with Microsoft Office required.
• Independent self-starter with ability to employ sound judgment and solid decision-making skills in a fast-paced environment.
• Ability to work effectively in a team environment.

Go Beyond.
EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.