Patient Service Representa

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POST DATE 9/3/2016
END DATE 7/19/2017

Northwestern Memorial Healthcare Glenview, IL

Glenview, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


***Location: Glenview, IL***

The NMG Patient Service Representative is primarily responsible for greeting patients, answering and appropriately managing incoming telephone calls, registering patients, scheduling patient appointments, responding to customer's information needs, collecting payments, and cash management. Answer incoming telephone calls promptly and in accordance with NMG standards. Manage calls by working with customer to meet their need or referring to appropriate party. Scheduling patient appointments. Confirm accurate patient registration in both the billing (Medical Manager) and Hospital (IBAX) registration systems. Manage flow of patients in and out of waiting room. Collect and scan insurance cards into NISP system. Confirm insurance plan is accepted by NMG. Collect co-pays, patient balances, and full payment for services not covered by insurance. Print receipts and or statements as required. Post payments and/or charges in Medical Manager if applicable. Perform daily close according to Cash Management policy. Functions as a patient representative as requested. Personal characteristics and competencies include: Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers, Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues, Ability to effectively handle challenging situations, Ability to balance multiple priorities, Excellent verbal and written communication skills, Ability to use personal computers and select software applications, including Medical Manager, IBAX and Cerner applications, Basic knowledge of physician billing, insurance and multi-line telephones preferred, Ability to manage cash and balance at the end of the day. AA/EOE.


High School Diploma


Bachelor Degree preferred.