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Pediatrics Psych Intake Coordinator - Clinic-Child Psych (1.0 FTE, Days)

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POST DATE 9/1/2016
END DATE 10/13/2016

Lucile Packard Children's Hospital Palo Alto, CA

Palo Alto, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED



1.0 FTE, Day Shifts

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

Job Summary

The Peds Psych Intake Coordinator is responsible for determinations of insurance, pre-certifications, authorizations, TAR s, CCS referrals and extensions. Gathers appropriate and correct patient demographics, financial information, and health coverage information. Identifies and problem solves complex coverage issues and coordinates activities with the Clinic Staff. Responsible for all new patient triage for Outpatient Psychiatry Clinic, EDC Admission and Consultation Services. Acts as the main liaison between the hospital and clinic and the referring physician and patient.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).


Conduct phone interviews with patients and families to obtain medical and psychiatric information.

Assist patients and families in a courteous and professional manner.

Makes referrals to the community as needed.

Assist patients and families connect to recommended services.

Triage incoming referrals and calls to assess for safety and suicidality.

Organize files and employ tracking systems for easy access to information.

Maintain professional boundaries and patient confidentiality in working with patients and families.

Assist with emergency and crisis situations in the clinic and over the phone.

May perform other duties as assigned.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED equivalent. Must have some college or background in psychology.

Experience: One (1) years of progressively responsible and directly related work experience.

Licence/Certification: None

Knowledge, Skills, And Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.


Spanish Speaking Preferred

Ability to maintain confidentiality of sensitive information.

Ability to identify problems that will impede intake process and find solutions.

Ability to manage multiple priorities.

Ability to speak and write effectively at a level appropriate of the job.

Ability to work well with individuals at all levels of the organization.

Ability to work under pressure.

Ability to communicate effectively verbally and in writing.

Knowledge of computer systems and software used in functional area.

Knowledge of federal and state laws related to area of responsibility.

Knowledge of government and commercial insurance authorization/certification.

Knowledge of medical terminology.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Lucile Packard Children s Hospital Stanford Strongly Values Diversity And Is Committed To Equal Opportunity And Non-discrimination In All Of Its Policies And Practices, Including The Area Of Employment. Accordingly, LPCH Does Not Discriminate Against Any Person On The Basis Of Race, Color, Sex, Sexual Orientation Or Identity, Religion, Age, National Or Ethnic Origin, Political Beliefs, Marital Status, Medical Condition, Genetic Information, Veteran Status, Or Disability. Women And Men, Members Of All Racial And Ethnic Groups, People With Disabilities, And Veterans Are Encouraged To Apply.