Personal Banker Specialist Utility - North/ East Region

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POST DATE 9/13/2016
END DATE 11/13/2016

Commerce Bank Kansas City, MO

Kansas City, MO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


20198 Personal Banker Specialist Utility - North/ East Region (Open)

Job Category:

Grade 07 ----------------------------------------------------------------------

Location: 110 NW Barry Road, Kansas City, Missouri 64155 ----------------------------------------------------------------------

Job Expectations:

How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a Super Community bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers' needs!

Commerce Bank is seeking a highly motivated and customer focused retail banking professional for a Personal Banker Specialist Utility opportunity. The Personal Banker position serves as an ambassador of Commerce Bank to our customers. This key branch team member is primarily responsible for providing the optimal customer experience and delivering personal service across multiple business lines, which includes sales and service activities. On a typical banking day, the Personal Banker will enjoy a significant level of customer contact and requests. This position will provide a great level of skill, knowledge and experience for your career and professional development. The Personal Banker Utility will be required to travel and work at various branches with varying starting and ending times based on the needs of the branch throughout the Kansas City metro area (other than base location).

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you'll be asked to authorize that report.

Hourly Pay Range: $17.00 - $20.00

Work Hours: Monday-Friday, Saturday

(An extra 10% hourly pay premium is provided for the Personal Banker Utility position)

As a Personal Banker Specialist, you will:

*\tMaximize the customer's experience during interactions while executing Commerce Bank's expectations and assist in meeting the branch team's goals

*\tObtain and evaluate customer information and develop recommendations to match and satisfy customer needs

*\tPromote Commerce Bank's products and services based on customer's needs

*\tEffectively leverage sales process within customer interactions, cross-selling and referral skills

*\tGenerally, handle sales interactions while occasionally handling service transactions

*\tProcess customer transactions, balance, and safeguard against fraud

*\tBe subject to National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. Incumbents in this position will be required to register and ongoing employment is contingent upon meeting all requirements.


*\tHigh School diploma (or equivalent) is required

*\tBachelor's degree is highly preferred

Preferred applicants will have:

*\t2+ years' experience as a Personal Banker/Teller, Banking Services Consultant, Financial Service Representative or similar position is highly preferred

*\tExemplary customer service and sales experience

*\tDetailed knowledge of retail banking products, philosophy, policy, procedures, and documentation

*\tExcellent sales ability including cross-selling and referral skills

*\tStrong PC skills and previous experience with (or ability to learn) retail banking sales and transaction processing systems

*\tExcellent communication skills (verbal, written and presentation)

*\tStrong attention to detail and accuracy skills

*\tEffective organizational skills

*\tAbility to work Saturdays

Time Type:

Full time