September 02, 2016
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Pharmacy Director of Operations

Express Scripts - North Huntingdon, PA

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  • Company
    Express Scripts Express Scripts
  • Location
    North Huntingdon, PA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Mid-Career (2 - 15 years)
  • Education
    Bachelors Degree
  • Company Ref #
  • AJE Ref #

Job Description

Schedule: Full-time

Job ID: REQ20002508


This position is responsible for the management and direction of a single site operation. The candidate must be present in North Huntingdon, PA. Relocation assistance available.

The role will plan, coordinate and direct order entry, order production for dispensing, verification of prescriptions within corporate and regulatory guidelines. Works with Product, Account Management, Service Delivery, Corporate Finance as well as other cross functional teams to ensure quality, budget, service targets, and client-specific SLA requirements are met. This role will also include site and enterprise responsibilities such as managing portfolio of projects, driving change management using continuous improvement principles and rollout of solutions and standards across sister pharmacy sites. The position is responsible for annual strategic planning for site operation and will set and manage budget to meet corporate goals. Periodically report site progress towards established strategic goals and imperatives to Sr. Leadership.


Manage and direct site operations, maintaining and improving patient and client service through quality, accuracy, volume thru-put and on-time processing of prescriptions

Ensure department thru-put and quality levels, identify opportunities to optimize end to end flow of Rxs. Develop and implement changes that will improve thru-put and overall departmental performance

Oversee strategic and business planning for site operations by participating in planning activities company-wide, identifying project initiatives and operational issues, coordinating research and developing recommendations based on that research. Works with Sr. Director to develop and track department budget to meet corporate and site goals

Participate in internal/department and external meetings regarding the launch of new products, maintenance of existing programs and actively participate in cross-functional initiatives that support pharmacy operations.

Oversee recruitment and performance reviews. Handle escalated employee issues. Actively engage in strategies to increase employee engagement, retention and satisfaction

Develop and build leadership talent and capability

Provide stretch learning and development opportunities to leaders in the Directors organization

Establish and communicate annual strategic work plan goals for the operation


Bachelor s degree with 10-14 years of relevant experience.
Excellent communication skills and strong leadership skills.

Detail oriented with strong analytical and problem solving skills.

Ability to work collaboratively with other departments to resolve complex issues with innovative solutions.



Our Pharmacy Operations Group is made up of our national network of wholly owned home delivery pharmacies. These pharmacies consist of administrative processing, Therapeutic Resource Centers and dispensing facilities with state-of-the-art technology that work together to provide clients and members with superior services. These facilities offer fast, seamless service to our members as prescriptions are routed between pharmacies for the highest quality and most expeditious processing and dispensing. Our sophisticated information technology systems and wide network of credentialed pharmacists in specific areas of expertise make us the only pharmacy network capable of delivering our unique practice model.


Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.

Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.