Pharmacy Tech IT Client Services Specialist

Pharmacy Tech - IT Client Services Specialist-10207-5769 Primary Location: United States-Tennessee-Nashville Job: Pharmacy amp; Pharmacy Tech Schedule: Full-time Description: The Client Services Specialist is primarily responsible for providing support within a Line of Business to all HCA, CHS, Lifepoint, Capella and non-affiliated hospitals and HCAs corporate office, division offices or other entities. This position is primarily supporting the Meditech PHA module and other pharmacy applications such as MedComm. The position will also secondarily support other Meditech modules and clinical applications such as NURPCIOEPHAEDMCPOE. This support includes triaging, prioritizing, researching and resolving simple to moderate customer incidents or service requests which; if left unresolved, could affect patient care or revenue. They will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HCA corporate departments while supporting our applications. Building strong relationships within ITamp;S by working across organization boundaries to resolve client reported issues. They will be required to continually expand knowledge of current and upcoming products within the designated specialties. The Client Services Specialist provides support during and after normal business hours (nights, weekends amp; holidays) as required. Qualifications: *College graduate preferred with 1-3 years experience. Special qualifications: *Clinical License (Pharm Tech or greater.) *Demonstrated ability and desire to learn line of business and business terminology. *Demonstrated analytical and problem solving skills. *High level of patience, empathy, courtesy and listening skills required in dealing with customers and their issues. *Ability and desire to learn HCAs Client Support Services processes and techniques. *Ability to judge severity of issues and use discretion in obtaining required services. *Ability to work independently with minimal direct supervision. *Above average communication and telephone skills. *Ability to succinctly communicate verbally and in a variety of media. *Strong interpersonal relationship skills and the ability to work with a team.