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JOB TITLE & CODE:
Client Services Coordinator
Performs phlebotomy (the practice of entering a vein to draw blood) services on inpatients and outpatients, as requested by physicians, in support of the hospital's mission of patient care.
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
Certified or eligible for certification as a phlebotomist by National Credentialing Agency (NCA) or American Society for
Clinical Pathologist (ASCP). Applicants enrolled in an Allied Health or Phlebotomy program may be considered.
Relevant experience may be considered.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
Performs, in a timely manner, blood collection using established laboratory guidelines designed to acquire acceptable specimens used in diagnostic and therapeutic procedures to meet the needs of patients, as requested by the physician.
Follows standard operating procedures to perform basic diagnostic procedures to produce accurate results.
Operates basic laboratory equipment (e.g., centrifuges, computer system, tube transport system, timers) consistent with standard operating procedures.
Restocks, as required, the work area of needed supplies to assist co workers in the performance of their duties.
Must demonstrate, after receiving instruction and training, knowledge of the patient care requirements for all age groups as required by the laboratory standard operating procedures.
Utilizes time, material, and resources in an economical manner, prioritizing and arranging workload to provide for optimal patient care and efficiency.
Minimizes waste of time, materials, and resources.
Promptly collects patient specimens, to reduce wastage, unnecessary requests for additional specimens, and undue delays in result reporting, in accordance with the standard operating procedure.
Completes assigned workload within established time frames by adjusting organization of workload, (e.g., daily monitoring, turnaround time studies).
Maintains effective communication with the laboratory sections, administrative office, personnel, patients and other departments as necessary to assure identification of problems and provide problem resolution in support of the hospital's mission of patient care.
Answers the telephone in a prompt and courteous manner, identifying self and unit
Participates in various activities (i.e., staff meetings, in services, health screens, etc.).
Keeps current in all communications (e.g., reading circulated material, staff meetings, mailboxes, e-mail and procedures) incorporating new information into routine use.
Effectively communicates in a timely manner any unusual supply usage or critical supply level to the supervisor to expedite ordering of required supplies for the continual needs of patients.
Refers to supervisor or nursing staff as appropriate any technical problems or unusual patient occurrences.
Contacts nursing staff and/or order provider promptly for clarification of unclear or incomplete test requisitions/orders; requesting new requisitions/orders in accordance with established laboratory policies.
Notifies patient care units promptly of uncollected patient specimens in order to expedite accurate test results in a timely manner.
Communicates all appropriate information to patients and/or the public necessary for their understanding of the procedure before, during and after designated procedure.
Performs basic clerical duties to help assure efficient running of the laboratory in support of the hospital's missions.
Promptly and accurately completes computer entry of all requested laboratory tests, accepting only patient specimens that are properly labeled and requisitions that are properly completed, in accordance with established laboratory policies.
Assists hospital personnel in obtaining laboratory results and/or referring such personnel to the appropriate area or laboratory.
Contacts patient care units promptly for resubmission of improperly labeled specimens and/or improperly completed requisitions, in order to expedite accurate testing in a timely manner.
Participates in educational endeavors of the institution to meet the current and future needs of the phlebotomy service, laboratory, hospital, and the university in support of the hospital's mission of patient care, teaching, and research.
Participates, as required, in the instruction, supervision, and evaluation of residents and students of the School of Medicine and other healthcare professionals as established by laboratory policies (eg. Laboratory objectives, evaluation forms).
Participates in the ongoing continuing education by attending in services and impromptu consultations, as dictated by their needs and the needs of the laboratory.
Participates, as required, in the training, supervision and evaluation of new employees, as established by laboratory policies (e.g., section training checklist).
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Heavy/Hard work: Work requires stamina, moving, stooping, bending, reaching, standing, pushing (cart), lifting and loading supplies (onto the cart) and walking.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Date Reviewed/Revised: June 2016