Physician Communication Coordinator I- Southwestern Telephone Consultation Service

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POST DATE 9/7/2016
END DATE 10/29/2016

UT Soutwestern University Medical Center Dallas, TX

Dallas, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Full/Part Time/PRN: Full-Time
Regular/Temporary: Regular


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

High school graduation or GED, and one (1) year customer service experience required. Minimum typing/keyboarding speed of 35 WPM required. One (1) year clerical/administrative experience preferred. Experience in a healthcare environment preferred. Proficiency in one or more languages in addition to English, preferred.

1. Responsible for calls received at the switchboard. Utilizing reference materials to correctly route callers to appropriate person/department/patient room.
2. Responsible for paging throughout the facility, including mobile devices, manual paging, and paging through computer messaging system for physicians and staff.
3. Provides check outs, pager reassignments, and places long distance calls for physicians.
4. Provides after hours answering service for all UTSW clinics including documenting telephone encounters in EPIC, and paging appropriate on calls .
5. Prescreens potential tissue donors for Transplant Services by entering in national database.
6. Provides campus information, including mailing addresses, directions, and visiting hours to callers.
7. Maintains appropriate logs and records in accordance with established policies.
8. Provides access to telephonic interpreter services for callers with limited English proficiency.

**Other Duties: Performs other duties as assigned.

Candidates will need to know this shifts hours are from 1:00 p.m. to 9:00 p.m. with rotating days off.

To the extent provided by applicable law, no person shall be excluded from participation in, denied the benefits of, or be subject to discrimination under any program or activity sponsored or conducted by The University of Texas System or any of its component institutions, on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, or disability..