Pool & Beach Captain

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POST DATE 9/14/2016
END DATE 10/14/2016

Faena Hotels Miami Beach, FL

Miami Beach, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


THE FAENA CULTURE The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. SUMMARY Attend to guests in the Pool and Beach area, courteously and efficiently according to Faena specifications. Responsible for delivering alcoholic/non-alcoholic beverages, retrieving and delivering food orders, and maintaining cleanliness and organization of pool and cabana areas by performing the following duties. ESSENTIAL FUNCTIONS Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Understands and responds to all guest needs and request in a timely and professional manner. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Maintains pool and beach policies and procedures, ensures professional standards of operations. Maintains adequate inventory of all necessary pool and beach supplies and equipment. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet. Provides exceptional guest service. Cleans and upkeeps cabana bar and pool area. Ensures guest safety by enforcing all rules. Facilitates daily activities Trains seasonal staff members and ensures impeccable service from all. Obtains and serves refreshments to guests as requested. QUALIFICATIONS ESSENTIAL Minimum of 18 years of age to serve alcoholic beverages. 3 year of experience as a Pool & Beach Captain in a luxury establishment. Fluency in English both verbal and non-verbal. Provide legible communication. Compute basic arithmetic. Ability to: ­ Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. ­ Be a clear thinker, remaining calm and resolving problems using good judgement. ­ Follow directions thoroughly. ­ Understand guest's service needs. ­ Work cohesively with co-workers as part of a team. ­ Work with minimal supervision. ­ Maintain confidentiality of guest information and pertinent hotel data. Benefits : Paid Holidays, Vacation time, Sick/Personal days, Medical, V (ref. 12183)