Portal Manager 9/2/2016

Major Financial Firm New York, NY

Company
Major Financial Firm
Job Classification
Full Time
Company Ref #
29514194
AJE Ref #
576077716
Location
New York, NY
Job Type
Regular

JOB DESCRIPTION

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We are seeking an experience product manager to lead the product vision and management of its Health Home Client Portal platform. The portal product manager is the primary party responsible for the maintenance and administration of the Health Home Portal. The portal manager understands all aspects of the portal and constantly re-evaluates areas where it may be improved. Beyond knowledge of the mechanics of the portal, the portal manager is intimately familiar with the way in which the portal interacts with various othersoftware packages, such as GSI, ADS, and Crimson. The Portal Manager understands that the portal is a reflection of the overall business itself and therefore, must run as smoothly and efficiently as all other aspects of the company. The Portal Manager also understands that the portal provides a service for a very specific set of clients and constantly evaluates whether the portal works with the interests of those clients in mind.

RESPONSIBILITIES:

* Primary contact for all portal interfaces to other systems.
* Responsible for all client delivery in the portal.
* Responsible for resolving client complaints with the portal.
* Create strategies for reducing errors and maintaining a KPI of