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Clinic Operations Manager - Ophthalmology-Resident (ANL 6 SUPV MSP)

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POST DATE 9/2/2016
END DATE 11/12/2016

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Title

Clinic Operations Manager - Ophthalmology-Resident (ANL 6 SUPV MSP)

Job ID


Job Code


Job Family




Weekly Hours

40 ; 100%

Appointment Type





8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

Our ophthalmologists provide consultation, evaluation and treatment of ophthalmological problems through general and subspecialty practices at UCSF Medical Center. We have the largest surgical eye care program in Northern California, which includes refractive surgery (laser vision correction), cataract and cornea surgery, neuro-ophthalmology, plastic surgery and vitreoretinal surgery. Our other areas of expertise are glaucoma diagnosis and treatment, ocular inflammatory disease (uveitis), ocular oncology, and diagnosis and treatment of retinal degeneration.

Routine vision care is offered at the Comprehensive Ophthalmology Clinic and the Optical Dispensary. This service is conveniently located near primary care providers in the Ambulatory Care Center (ACC). Here, we offer examinations, eyeglass prescriptions, contact lens services, optical dispensing and management of eye diseases by experienced professionals.

Job Summary

Under the general supervision of the Administrative Director, the Practice Manager will be responsible for oversight of the day-to-day clinical operations of the Ophthalmology clinical enterprise, including human resources, clinical compliance, administrative and business functions, and customer service. S/he works with staff to develop, monitor and maintain systems pertaining to all aspects of ophthalmic technicians scope, nursing care, and clerical support for the practice. The Practice Manager must have the ability to lead and prioritize multiple. The Practice Manager will function with a high degree of independence, initiative, assertiveness, and diplomacy, which are necessary in dealing with faculty, staff and patients in a complex environment.

The Practice Manager must be able to assess and confidently respond to situations, prioritize workload, develop creative win-win solutions, and make recommendations. In addition, the incumbent, together with the Administrative Director will hold management responsibility for all Ophthalmology clinical business interests, including cost center budget preparation, financial reporting and projections. The Practice Manager will take the lead in resolving operational problems and optimizing service delivery by working collaboratively with all levels of the organization to identify solutions to complex operational issues as they arise.

The Ophthalmology clinical enterprise encompasses nine clinical specialties, spread between three UCSF locations, as well as three satellite locations. The providers include faculty, community physicians, fellows, resident physicians as well as medical students and optometrists.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Required Qualifications

* Minimum five years of experience in the health care field in the areas of operations management, financial management, and business/strategic planning

* BA/BS with a major in a related field with years of experience in healthcare administration; or an equivalent combination of education and experience

* Proven competency in budgeting cycle flow, clinical systems and leading quality improvement initiatives; familiar with TJC regulatory requirements and standards

* Proven competence in health services administration and patient service improvements

* Willingness and ability to accept responsibility, make sound judgments, deal with a variety of personalities, and participate as an effective team member with diverse stakeholders

* Flexible, creative and well organized

* Demonstrates excellent written and verbal communication skills; ability to work independently, and collaboratively as a team player

* Demonstrated ability to manage, supervise, and provide leadership to a diverse staff and client population

* Ability to communicate and work directly with patients, physicians, staff, Practice Managers, and department heads

* Demonstrated proficiency with Microsoft Office, Excel, and Power Point systems

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* Familiarity with national benchmarking for clinical services, including productivity with RVUs

* MGMA and UCH/FPSC metrics

* Masters in healthcare administration or related field

* Experience with Epic based EMR, scheduling and billing systems

* Experience or an equivalent combination of education and relevant experience in the ophthalmic field


* N/A

Living Pride Standards

Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong.