September 14, 2016
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Practice Manager - Pediatric Specialties Clinic (AMBUL ADMSTN SUPV 2)

University of California - San Francisco Medical Centers - San Francisco, CA

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Job Description

Job Title

Practice Manager - Pediatric Specialties Clinic (AMBUL ADMSTN SUPV 2)

Job ID


Job Code


Job Family




Weekly Hours

40 ; 100%

Appointment Type



Peds Specialties Clinic


8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

UCSF Medical Center and UCSF Benioff Children's Hospital in San Francisco collaborate with ValleyCare Health System in Pleasanton to provide specialty health care services for women and children in the East Bay and Tri-Valley.

Patients and their families can benefit from the best of what UCSF and ValleyCare offer high quality, specialty health care that's conveniently located.

Job Summary

Under the general supervision of the Administrative Director, the Practice Manager will be responsible for supervising the daily operational, human resource, administrative and business functions of the Pediatrics practices. S/he will work independently and have primary responsibility for the supervision of all practice administrative staff at both the 400 Parnassus and 2330 Post St locations. Practice locations in addition to the Authorization Unit staff and the Access Center staff. S/he will have joint supervisory responsibility of day to day operations with the Pediatric Nurse Manager. The Practice Manager must have the ability to lead and prioritize multiple projects and work well with staff, patients and providers. The Practice Manager is a professional leadership role that functions with a high degree of independence, initiative, assertiveness, and diplomacy, which are necessary in dealing with faculty, staff and patients in a complex environment. The Practice Manager must be able to assess and confidently respond to situations with limited information, prioritize workload, develop creative win-win solutions, and make recommendations.

The Practice Manager is actively involved in all aspects of facility management, day-to-day operations, implementation of a revised practice model, and of a revised staffing plan based on workflow changes resulting from an electronic medical record implementation. The Practice Manager will have responsibility for Customer Service training and the implementation of Studer for the practices. The Practice Manager will be a key participant in program expansion as additional staff and services are brought from the Division Offices into the practices. The Practice Manager will be responsible for the implementation of optimized work flows as directed by the Vice Chair and Administrative Director in collaboration with the Pediatric Nurse Manager to include staff training, process modification as needed and ongoing maintenance of work flows.

Reports to the Administrative Director of the Pediatrics Practices, Department of Pediatrics. This position works closely with the Primary Care Medical Director in support of departmental goals. Oversees all administrative staff and Practice Supervisors.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Required Qualifications

* Five years overall experience in related field

* Minimum 2 years supervisory experience

* Project management and/or application system implementation experience

* BA/BS in business, health care administration or combination of equivalent education and experience

* Knowledge of regulatory requirements and experience working in a highly regulated environment

* Proven competence in health services administration and patient service improvements

* Excellent verbal and written communication and presentation skills

* Proficiency in MS office products

* Excellent analytical and problem-solving skills

* Able to tolerate and guide staff through uncertainty, and manage expectations of others under pressure

* The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

* Knowledge / experience with and/or EPIC software utilization and installation


* N/A

Living Pride Standards

Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected