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Printer Support Associate

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POST DATE 9/7/2016
END DATE 10/9/2016

Advantage Resourcing - XPO Deerfield, IL

Deerfield, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Job Description:

Main Responsibilities:

Serve as the primary customer contact for equipment support and service
Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
Break-fix activities account for 70% of role responsibilities
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required
Accurate call reporting on Equipment
Remote Service call onsite support
Driving (if required for duties)
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
Monitor/apply current software updates/patches
On site contact for remote solve resolutions requiring technical expertise
Perform remote device monitoring and remote solve
Pro-actively manage consumables and supplies using the DOS calculator.
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes
Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4

Minimum: High School diploma or equivalent
Candidate Background: Skills, Knowledge and Abilities:
Operational technical skills:
Lift and move up to 50 pounds
Read, write and follow basic English instructions
Customer service and communication skills
Ability to manage multiple tasks
Perform duties with minimal supervision
Basic Equipment problem solving and diagnosis per training provided
Customer problem resolution including escalation as required
Track and report account information as required
1-2 years relevant experience resolving customer and equipment printing issues

About Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.

Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.

Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.