Probate/Estate Specialist - Default Servicing

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POST DATE 8/31/2016
END DATE 10/12/2016

M & T Bank Getzville, NY

M & T Bank
Getzville, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Associates Degree


The Opportunity:
Responsible for managing an assigned portfolio for open assets, mitigating loss situations and reducing potential losses to the Bank by handling accounts with borrowers who are deceased..

Primary Responsibilities:
The position is responsible for support in a variety of functions to include but not limited to the following:
Handle more complex accounts with the following areas of specialization: Repossession and Probate Estate Handling.
Investigate and conduct skip tracing as required by utilizing the numerous resources available.
Initiate direct contact with deceased borrower's family/personal representative for consumer accounts. assessing the prospect of possible payment, arranging repayment schedules or other solutions and / or contacts business partners and vendors to ensure services provided are meeting predetermined SLAs.
Participate in loss prevention by employing strategies that provide adequate protection for the Bank with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.
Work with other departments to obtain collateral condition and establish asset value.

Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
Develop an understanding of the business and its functions, processes and operations.
Keep abreast of business and market trends that may affect business department.
Perform other related assignments / projects as requested by management.

Nature and Scope
The incumbent works under general supervision.
The incumbent has internal contact with other departments and externally with customers and service providers.

Minimum Qualifications Required:
Associates degree or in lieu of degree two years relevant work experience.
Minimum two years collections, loss mitigation, senior customer service, telephone call center or customer facing experience.
Working knowledge of utilized word-processing, spreadsheet, and departmental software.
Knowledge of skip tracing software and BK servicing systems.
Basic understanding of the banks general operations and systemic functionality.
Strong written and verbal communication skills.
Understanding of local / state laws and regulations governing the repossession and sale of collateral.
Detail oriented.
Professional demeanor and empathetic approach to collections
Demonstrated ability to provide direction and lead others.
Motivated, team player with a positive and friendly attitude

Ideal Qualifications Preferred:
Bachelor's degree.
Minimum two years collections experience and exposure to post charge off collections & repossession.
One year accounting experience.

Previous Probate collection experience

Strong MS Excel experience

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.