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Problem Analyst/Engineer

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POST DATE 9/14/2016
END DATE 11/30/2016

Haystax Technology Alexandria, VA

Alexandria, VA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree




NetCentrics is looking for an experienced Problem Analyst/Senior Systems Engineer/Systems Administrator to support our team in Arlington, VA. This candidate should be self-motivated individual with a good understanding of technologies used in a complex technical environment, excellent analytical skills, trend analysis, and problem solving skills. This position is open only to candidates with an active DOD security clearance (Secret and clearable to TS/SSBI). Specific duties include:

* Follow ITIL Problem Management process and procedures

* Acts as a technical lead for junior engineers

* Collaborate, document, and share knowledge

* Provide System Improvement Recommendations (SIRs) for system operations to ensure reliability, performance, cost, capacity and optimal resource utilization

* Use agreed trend analysis techniques on data in BMC Remedy to uncover trends

* Read and interpret logs from systems and 3rd party tools such as Wireshark, ProcMon, Process Explorer, Fiddler, etc

* Perform proactive and reactive root cause analysis to solve complex problems

* Provide leadership overall situational analysis throughout the lifecycle of problem investigation resolution

* Maintain current knowledge of relevant technology as assigned


* Bachelor's Degree in Computer Science, Information Systems, or other related field or equivalent work experience

* Minimum of 6 years of relevant IT work experience

* Solid background with Windows Server, Windows 7, 8.1, 10, VMware, File/Print Services, Active Directory components, including Group Policy, Kerberos, LDAP, DNS, DHCP. Scripting and VNX experience would be a big plus.

* Good written documentation skills

* Understand Microsoft-centric infrastructure

* Working knowledge of Remedy

* Basic knowledge of PowerShell and command line scripts

* 8570 compliant IAT Level II upon start

* ITIL experience

* Must earn MCSA with six months of hire

* Secret clearance is required

NetCentrics is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.