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Product Support Advisors

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POST DATE 9/7/2016
END DATE 10/20/2016

Synnex Tempe, AZ

Company
Synnex
Job Classification
Full Time
Company Ref #
CNX00028437
AJE Ref #
576106531
Location
Tempe, AZ
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Product Support Advisors At Concentrix we believe that what makes us so successful, are our employees. The high quality of service we provide is the key foundation for our growth and that happens through our employees. Along with having a highly committed and active management team that is second to none in this industry, our global reach, flexibility and technology are also unsurpassed.

We are currently hiring for "Product Support Advisors" who are responsible for handling technical-support questions for our customers and our partners. Our Advisors must be able to provide prompt, congenial, reliable, and accurate information to its customers while maintaining effective communication during conversations by adjusting to the pace and technical level of the customer. Advisors are also responsible for ensuring call resolution in a timely manner while maintaining the highest level of quality support in every customer interaction to earn their complete satisfaction in every encounter.

Care about people? Join our upbeat, friendly Product Support team to assist this leading edge, nationally-recognized, technology provider.

Please email your updated Resume to

arika.aerts@concentrix.com
BASIC QUALIFICATIONS:
Requires the technical aptitude to follow explicit written and verbal directions to service all of our customer's issues.
Must be able to efficiently navigate through menus & options on both handheld communication and desktop devices while describing those actions verbally to our customer.
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
Must understand how to change system settings via control panels and/or system preferences.
Must have extensive experience with either Mac and Windows OS, web browsing, email, and various software applications.
Requires the ability to identify and describe the function of major hardware components found in any personal computer.
Must have the basic understanding of data storage, file systems, and optical media.
Requires strong active listening skills to accurately paraphrase a customer conversation.

COMPETENCIES:
Ability to be empathetic and patient while translating complex technical information into terms easily understood by the customer.
Ability to maintain control of emotional responses and to not take things personally when assisting angry customers.
Acts as a technical resource when assisting customers to resolve problems with devices and equipment.
Strong communication skills both written & verbal.
Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted environment.
Passion for providing the best possible customer service experience.
Ability to act responsibly and professionally in a call center team driven culture

WHAT WE OFFER:
A rapidly growing company with significant career growth opportunities
A culture committed to teamwork and continuous improvement
An attractive compensation package including medical, dental; PTO, paid holidays.

THE COMPANY:
Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, Nicaragua, the United States, United Kingdom, Hungary, India and Japan, our more than 45,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation. Come experience the Concentrix difference!
Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.
Concentrix - A SYNNEX Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.

PRIMARY LOCATION

: US-AZ-Tempe

WORK LOCATIONS

: US-TEM-FOUNT-01
1601 Fountainhead Parkway
Tempe 85282

JOB

: Agents

ORGANIZATION

: CNX-71-Delivery (Direct)

JOB POSTING


US-AZ-Tempe
US-TEM-FOUNT-01 (247)
1601 Fountainhead Parkway
Tempe, 85282

1601 Fountainhead Parkway