Product Support Specialist
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POST DATE 8/17/2016
END DATE 10/21/2016
JOB DESCRIPTIONCentral Desktop, a PGi Company - Come Grow with Us!
Our work environment encourages creativity, productivity and happiness. Our culture fosters a fun, laid-back atmosphere, which cultivates innovation and teamwork. Our benefits provide you and your family the best in medical, dental and vision insurance, with additional employee incentives such as company equity, vacation time, holidays and perks.
Central Desktop is headquartered in sunny Pasadena, with an additional office in Irvine, California. Pasadena is a metropolis of natural scenic beauty, vibrant cultural and academic opportunity, nightlife and architecture. With the Pacific Ocean nearby, and local hills to hike, Pasadena provides a vibrant quality of life. We Are:
A complete SaaS solution that streamlines internal communications. Central Desktop enables business teams to interact and manage their daily work activities from anywhere at any time. As a mid-stage startup we’ve experienced triple digit year over year growth and continue to grow despite the down economy.
A master of customer service, a problem solver with a never-quit attitude, full of SaaS with your head in the “Cloud”, and have a passion for technology. You look for innovative solutions to traditional problems, and always find a way to improve the customer’s experience with Central Desktop.
Position Activities:Provide awesome support to Central Desktop customers Resolve web based and phone requests via Zendesk (our ticketing system), Community, phone, Web meetings and other toolsBe both support representative and consultant for a variety of subjects related to the Central Desktop web application, mobile applications, and other toolsSet up test environments to verify reported issues and log them into our ticket systemSpeak to users about technical issues in a way they can understandUtilize internal tracking tools to manage issues between Customers, Customer Success, and EngineeringMaintain and update articles and videos in our expansive library of online help content
Desired Skills + Experience:Able to work independently and make decisions. Demonstrated ability managing priorities in a fast-paced environmentHigh attention to detail and ability to troubleshootExcellent written and verbal communication skillsA strong sense of empathy with customersProven history of strong customer serviceNatural enthusiasm for technology and problem solvingComfortable working in a teamExperience with Microsoft Office and other business softwareA general understanding of web browsers and operating systemsB.A. or B.S. is REQUIRED
Nice-to-have ExperienceExperience in a technical field (hardware/software)Experience with SaaS softwareExperience with HTML or CSSExperience working with virtual environments (i.e. Citrix, VMware, Hyper-V)
AA/EOEM/F/D/VDrug-free WorkplacePGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov