Product Support Specialist 8/21/2016

Westwind Solutions LLC Waltham, MA

Company
Westwind Solutions LLC
Job Classification
Full Time
Company Ref #
westwind16-00095
AJE Ref #
575950181
Location
Waltham, MA
Job Type
Temporary

JOB DESCRIPTION

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**Job is On Hold for now, per client request.Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients. Our flagship product, UpToDate, is trusted by over 1 million clinicians in over 170 countries to make the best decisions at the point of patient care. Net Promoter Scores consistently fall in the high-70s, largely due to the unrivaled breadth and depth of our evidence-based content. More than 60 research studies confirm UpToDate's widespread usage and association with improved patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality. The Product Support Specialist is responsible for providing level II technical support to UpToDate customers, partners and vendors. Level II will be responsible for performing technical troubleshooting and defining and implementing resolutions for escalated tickets related to the application, integration and product features of UpToDate.Responsibilities:' Responsible for the successful technical analysis and resolution of client reported incidents related to application, integration and product features problems.' As part of the support team, perform technical troubleshooting, and data analysis to determine root causes of application, integration and product features problems. Define

Requirements

Not Specified

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