Production Controller

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POST DATE 8/25/2016
END DATE 11/6/2016

CSG Systems, Inc. Atlanta, GA

Atlanta, GA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


11330 Production Controller (Open)

Position Type:

Full time




Carrier Operations Service Management - Americas

Position Details:

* On-call support as needed

* SME for Operators/Operations team

* Supporting the following processes on Unisys, AS400, Windows and Xerox environments.

* Running Jobs on Various Schedules

* Application initiation.

* 24 x 7 system monitoring.

* System backup and Restores

* Production and hardware issue escalation.

* Media library experience updating BRMS and Networker

* Access and Excel experience updating tools

* Storing customer information according to contracts.

* Preparing tapes and documentation for off-site storage.

* Coordinating delivery of data needed by Production Department.

* Coordinating the storage of data created by Production Department.

* CD/DVD processing.

* File Transfer Protocol (FTP) initiation, monitoring.

* Laser Printing; Failed Job Escalation.

* Monitoring data center work for quality assurance.

* Maintain 90% or higher Standards & Efficiency rating.

* Contributing to the attainment of key goals related to the operations center.

* E.g., % of production returns compared to total jobs processed.

* % of age of production returns caused by operations of total jobs processed.

* Offering suggestions for improvement.

* Troubleshooting technical production.


* Knowledge, Skills, Abilities:

* Associate Degree in Information Technology preferred with 1- 3 year experience.

* Knowledge of Unisys, IBM AS400 experience, Xerox is a plus.

* Basic Windows/PC knowledge (UNIX is a plus).

* An individual who is familiar with computer operations production environments; experience with data processing.

* Ability to attain knowledge of the company products and services related to computer operations.

* Ability to stand for long periods and lift boxes up to 50 pounds.

* Ability to multi-task and attention to detail.

* A reliable, self-motivated team player who works independently.

* Knowledge of management methods and techniques.

* Excellent organizational skills, analytical and problem solving skills.

* Excellent communication and interpersonal skills (oral and written).