Production Specialist II Mortgage 303738-773

Performs routine item processing such as; contacting insurance carriers or agents to obtain policy information. Utilizes several business applications and uses appropriate technology to perform routine activities. Maintains internal, operational, and financial controls and ensures they meet company standards. Ensures a high quality of service and effective and efficient operations support for the assigned area's internal business partners and/or external clients.

The position requires extensive research of insurance related information to perform daily processing of business unit's work queues. Position requires the ability to work independently in a team environment.

Required Skills

- Strong researching and analytical skills
- Ability to work effectively on a team
- Self-motivated and able to work independently with minimum supervision.
- Ability to make outbound calls to insurance agents and carriers
- Availability to work overtime as needed
- Ability to meet goals in a production & quality based environment
- Strong attention to detail
- Normal work schedule: Monday through Friday
- May be called upon to assist less experienced associates with these tasks.
- Excellent customer service skills/focus on customer.
- Problem-solving and reasoning ability.
- Decision-making capabilities.
- Able to adapt to changing environments, situations, and job responsibilities.

Experience Required

- High School Diploma or GED Required
- CCS experience preferred
- Prior insurance, auto, or banking experience preferred
- General efficiency with computer software

At QBE FIRST, our employees are our greatest asset.

Like any company or individual, QBE FIRST wants to protect its assets. That’s why we offer a comprehensive and competitive benefit program to our employees. Our benefits include Medical, Dental, company paid vision (employee coverage), STD, LTD and 2x’s salary life insurance. We also offer: Casual Dress, Discount Banking/Credit Union, Service Awards, Team & Individual Recognition Bonuses and Work/Life Balance.

QBE FIRST is an equal opportunity employer. It is the policy of QBE FIRST that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry.