Production Support Analyst 8/12/2016

Open Systems Technologies Great Neck, NY

Company
Open Systems Technologies
Job Classification
Full Time
Company Ref #
28751324
AJE Ref #
575865824
Location
Great Neck, NY
Job Type
Regular

JOB DESCRIPTION

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Responsibilities

* Responsible for ensuring a fully functional trading system at start of day
* Resolve all technical issues following established support process and metrics guidelines
* Measure and analyze incoming software issues to determine root causes and develop technical and training solutions to minimize re-occurrences and severity
* Support internal first level support team in the installation, upgrades, use, and error resolution
* Accurately document all customer issues, resolution steps, and gather feedback

Qualifications

* Strong SQL scripting skills
* Strong Server Administration, Win2003/ 2008/2012 and SQL 2005/2008 skills
* Excellent troubleshooting / problem solving skills
* Experience with Ethernet, TCP/IP and routing
* FIX protocol knowledge
* Experience with real-time Equity Trading systems