Similar Jobs

View More

Production Support Analyst 8/26/2016

Macquarie Group Jacksonville, FL

Company
Macquarie Group
Job Classification
Full Time
Company Ref #
29282098
AJE Ref #
575989655
Location
Jacksonville, FL
Job Type
Regular

JOB DESCRIPTION

APPLY
The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

RESPONSIBILITIES:

*

Acting as a regional Level 2 point of contact, taking ownership of operational issues and perform short-term resolution, and escalating/developing preventive measures for long term solutions
*

Being the escalation point for the RISK MANAGEMENT GROUP users, liaising with key stakeholders regarding upcoming changes/high impact incidents
*

Mentoring and assisting Level 1/Level 2 offshore resources with issue resolution
*

Acting as a guardian of production services - ensuring change procedures are followed and potential threats and risks are identified
*

Following the Problem, Change, Incident Management procedures - Knowledge in ITIL desirable
*

Proactively monitoring system health and responding to alerts - ensuring the stability and availability of the production environments
*

Offering consultancy and hands-on support for the transition of new services into the production environment
*

Using the "Follow the Sun" application support model, work with peers in other geographical offices to provide handover
*

Working closely with the regional and global account teams, escalating issues/requests to them as required
*

Identifying process improvement areas through automation/process change. Ensuring support documentation is accurate and maintained
*

Being available for weekend work as needed
*

Assisting with BCP efforts

SKILL REQUIREMENTS:
*

3+ years of experience supporting regulatory systems in a high pressure environment
*

2+ years of experience in SQL and relational databases (preferably Sybase / MS SQL)
*

Exposure to ITIL concepts
*

Experience in UNIX including troubleshooting of scripts
*

Strong customer management and client communication skills
*

Ability to work independently with limited local management
*

Sound judgement and evaluation skills
*

Relationship and stakeholder management with head office
*

Experience in one or more of the following technologies will be highly regarded

*

Remedy or a similar ticket handling system
*

HP Sitescope or a similar monitoring tool

IDEALLY YOU WILL HAVE:

*

Prior exposure to delivering enterprise level business wide support services
*

Strong problem solving skills, with accurate decision making abilities
*

A degreequalification or equivalent in a relevant computer science discipline
*

The ability to pick up new concepts quickly
*

Existing subject matter knowledge of RMG applications - particularly Market Risk, Credit Risk, Compliance, and Op Risktechnology platforms and business domain knowledge

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.