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Software Guidance & Assistance, Inc., (SGA), is searching for Production Support for a contract assignment with one of our premier clients in Raleigh, NC.Responsibilities: Develop a thorough understanding of the CRO IT environment. IT Support for the issues reported against CRO IT applications and resolve them in a timely manner. Monitoring of scheduled batch jobs, as well as the identification of process improvements (e.g. automation of the manual monitoring process). Responsibility for the OLAs and SLAs between IT to IT and IT to business. Proactive communication of batch job delays to users and senior management. Escalation of critical and high priority issues to the senior management. Full root cause analysis and a detailed investigation of issues in the agreed time. Ownership for the IT/incident tickets open in the area of responsibility. A key member which is supporting and coordinating credit risk IB month-, quarter- and year end processes. Strong collaboration with the application development teams and the other relevant interfaces.Required Skills: University (or equivalent) qualification in an IT/Scientific subject. 5 years' plus experience in an IT Support role (ideally in front or middle office in IB). Fundamental Banking/Finance/Risk knowledge is required. Practical experience with Unix/Linux and Shell Scripting. Experience with SQL (ideally Oracle / Sybase). Knowledge of multiple technologies is an advantage. Skills in Incident-/Problem-, Release- and Change Ma
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