Professional Services Engineer
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POST DATE 8/25/2016
END DATE 10/22/2016
JOB DESCRIPTIONJob Summary
As a Professional Services Engineer, you will provide post-sales services and support for NetApp enterprise customers. Professional Services Engineers team with NetApp account teams and customers to understand customer requirements, scope appropriate services, and deliver service projects. Service projects include various aspects of project planning, project management, installations, requirements analysis, architecture/design, implementation, optimization, and on-going customer support processes.
NOTE: This position requires an individual with TS/SCI Clearance with Full-Scope Polygraph.
NetApp will continue to evolve toward higher value-added solutions and Professional Services Engineers are integral to the success of these solutions. Solution examples are complex storage architectures to support mission critical applications such as database (MSSQL and Oracle), email systems (Exchange), and SAP. Solutions also include backup and restore, disaster recovery, storage consolidation, data protection, storage performance, etc.
The essential responsibilities of the Professional Services Engineer are to provide leadership to other Professional Services team members and drive adoption of best practices in order to assist NetApp customers through on-site support and consulting services including:
Project planning for tasks of moderate to high complexity.
Project Management including building project plans and track scope, schedule and budget during deliver.
Installation and configuration of NetApp hardware and software products.
Requirements analysis including gathering technical details regarding customer s environment.
Implementation of backup and restore, disaster recovery, storage consolidation, data protection, storage performance, etc.
Optimization including upgrades, performance monitoring and system audit tasks.
Customer support including troubleshooting and problem resolution.
Technical leadership in providing mentoring and guidance to other technical team members.
It is critical for this individual to have a high degree of technical proficiency and to understand the customers business requirements in order to relate these requirements to a proposed technical solution. Typical customer technical environments include:
Operating Systems: Unix and Windows systems administration functions including domain structures, file systems, disk partitions, mounts, quotas, and general security.
Networking: Local area network technology, specifically Ethernet, IP, DNS and NIS associated daemons. Network architectures include: hubs, repeaters, bridges, routers, and switches.
Storage: SAN and NAS storage communications including caching and streaming technologies.
This individual will contribute positively to specific projects as part of the project planning, project management, installations, requirements analysis, architecture/design, implementation, optimization, and customer support processes.
Strong verbal and written communications skills are essential to impact senior level technical teams, architects, systems administrators, and senior managers.
Ability to work collaboratively with other engineers and senior managers in a team environment in which to share best practices, meet aggressive goals, and meet high quality standards.
TS/SCI Clearance with FS Polygraph is required.
A technical leader with demonstrated project delivery results.
Ability to define and drive practices.
Ability to work well with customers senior technical representatives under a variety of circumstances to best understand and meet customer expectations.
Ability to understand the customers business requirements and relate their requirements to technical solutions.
Must have direct experience in the following areas:
o Windows: good knowledge of NT, Win2K, Win2K3. Understand share and NTFS security concepts.
o Unix: good knowledge of Berkeley, Linux, and/or System V Unix system administration concepts including disk and network administration, NFS and NIS/NIS+ administration
o Networking: knowledge of Ethernet, IP, DNS and NIS associated daemons. Knowledge of network architectures including hubs, repeaters, bridges, routers, and switches.
o Storage: knowledge of storage administration and the concepts of file systems, disk partitions, mounts, quotas, mirroring and sizing.
o Expert knowledge of NAS, DAS, SAN (fabric attached architectures).
o Expert with storage sizing, performance and high availability.
o Experience with Data ONTAP fundamentals.
Up to 10% travel required.
Off hours work (nights and weekends) is required.
Responsibility and Interaction:
o The tasks this individual is responsible are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches.
o This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
o Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions.
o This individual interacts primarily with staff to vice president level employees within the function. In addition, they work with the NetApp senior technical team including pre-sales, services, and support, and senior technical representatives at customer sites.
o At customer sites this individual may work with architects, systems administrators, technical managers, and Line of Business (LOB) managers.
o Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently.
o The ideal candidate will be a proactive contributor and a technical subject matter expert.
o To be successful, this individual must demonstrate favorable results through regular leadership and influencing others.
o TS/SCI Clearance w/ FS Polygraph
Education and Experience
Education & Experience:
A minimum of 8 years of experience is required; 9 to 11 years of experience is preferred.
A Bachelor of Science Degree in Electrical Engineering or Computer Science, or equivalent experience is required.
TS/SCI Clearance with FS Polygraph is required.
NetApp Certification is required.
MCP, MCSA and MCSE Certifications are a plus.
Demonstrated ability to have completed multiple, complex technical projects.
Full time / Part time
USA - Virginia - D.C.
USA - Virginia - McLean
NetApp is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. NetApp? makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.