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Program Director

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POST DATE 9/16/2016
END DATE 11/9/2016

CHSI Cape Canaveral, FL

Cape Canaveral, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Masters Degree


Tracking Code


Job Description


The Program Director is responsible for overseeing the cost-effective delivery of high-quality services that meet all contract requirements and standards for assigned clientele. The position has overall responsibility and authority for contract performance, serves as the primary interface with clients, and is primarily responsible for day-to-day examination management and associated support functions. Reports to the Director, Government Programs.


* Master s Degree in a Behavioral Health Science Discipline, or Social Work required.

* Excellent presentation skills as well as oral and written communication skills required.

* Previous or current experience working with or for the Office Of Refugee and Resettlement (ORR), American Children and Families Services Division (ACF) of the Health and Human Services Department.

* Previous or current experience in conducting Shelter Operations for Unaccompanied Minor Children preferably at the management level.

* Excellent presentation skills as well as oral and written communication skills required.

* Must have experience and demonstrated skills in staff management and development, project management, problem solving skills, and contract negotiation. Management experience must also include financials.

* Must have experience in successfully working with, and leading, integrated teams, and using current business management principles.

* Proficiency with computer, common office equipment, and MS Office products required.

* Clean criminal background check

* Administrator s license for a care provider s facility

* Bilingual, Fluent in English and Spanish preferred


* Oversees and supports all contract operations with emphasis on the quality and cost-effectiveness of the examination process in total.

* Oversees the billing process to ensure thorough, accurate, and timely processing.

* Understands and manages assigned program budgets and expenditures within their control.

* Interfaces closely with client officials and other stakeholders on a consistent basis to set performance expectations, monitor program performance, and ensure customer satisfaction.

* Participates in successful contract start-up throughout all phases of the implementation.

* Ensures delivery of thorough, professional, and gracious customer service (internal and external).

* Ultimately responsible for meeting all contractual obligations. Escalates potential client deliverable issues to the respective Director.

* Selects, directs, evaluates, and develops department staff.

* Ensures proper training of contract specific requirements for CHSi employees and subcontractors.

* Oversees development, implementation, and updating of departmental procedures and organizational Standard Operating Procedures (SOPs).

* Ensures compliance with contract provisions and regulatory and statutory mandates.

* Identifies and pursues Business Development opportunities within the scope of their client relationship.

* Initiates and leads process improvement reviews on policies, objectives, and department operations on a regular basis.

* Ultimately responsible for issue resolution as relates to contract performance and customer service.

* Responsible for the development, analysis, and delivery of reports, feedback, and recommendations by staff and self for management review as necessary.

* Provides senior management and the client(s) with metrics to assess program performance.

* Partners with Shared Services to troubleshoot and improve client service delivery.

* Leads team meetings on a regular basis to ensure open, two-way communication at all times.

* Responsible for the operations of the team and department on a daily basis.

* Develops and mentors team members from a careering perspective; ensuring annual appraisals are completed in a timely manner; goals and work plans are collaborative (where applicable) and consistently implemented and executed; performance issues are addressed and documented fairly and appropriately; consulting with management and Shared Services as appropriate.


* May lead or participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements.

* Supports marketing and sales objectives and efforts as requested.

* May be asked to travel (up to 25%) for client meetings, presentations, etc.

* Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies close calls and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area.

* Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.

* May serve on the OSHA VPP, Safety, and Wellness Committees.

Required Skills


* Work is normally performed in a typical interior/office work environment. Work involves sitting and standing for prolonged periods of time. May require bending, stooping and lifting up to 15 lbs. Good eye/hand coordination required. Constant use of sight, speech, hearing, frequent keying and use of computer and common office equipment required.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class