Program Manager

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POST DATE 9/8/2016
END DATE 10/8/2016

Edgenet Nashville, TN

Company
Edgenet
Job Classification
Full Time
Company Ref #
29679861
AJE Ref #
576121223
Location
Nashville, TN
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

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The Program Manager role is responsible for the success and satisfaction of major client relationships. From the latter stage of the sales cycle through the duration of the client relationship, the Program Manager becomes the trusted advisor for multiple clients. The Program Manager defines the services approach for the companys existing technologies as well as develops opportunities for new solutions. The successful Program Manager will have a combination of Relationship Management, Technology Consulting, Project Management and People Management skills. A Program Manager will demonstrate both business acumen and technical skills to be able to understand, describe and lead implementation of programs that address the customer s business needs. A Program Manager will participate directly in the growth of the business, from developing new services to improving processes that enable the company to scale.Responsibilities:The Program Manager role is responsible for the success and satisfaction of major client relationships. From the latter stage of the sales cycle through the duration of the client relationship, the Program Manager becomes the trusted advisor for multiple clients. The Program Manager defines the services approach for the company s existing technologies as well as develops opportunities for new solutions. Oversee all aspects of project execution, including client management, project budget management, process design, data collection and project executionProvide project leadership with appropriate work assignments within project team, and delegate project responsibilities effectivelyMonitor project resources against needs and manage team to ensure adherence to project schedules and client deliverablesMaintain strong customer relationships, provide consistent team leadership, and take ownership of key deliverables, managing expectations, scope, changes and priorities.Ensure the company s profitability through effective management of resources, reporting and proactively addressing program risks/opportunitiesReview on-going project processes and suggest improvements/enhancements, as necessaryEnsure team is maintaining appropriate project documentation and requirementsTravel to various areas for client meetings or to review and/or supervise research projectsRequirements:BA/BSdegree in Computer Science, Business, and/or related field, MBA preferred4+ years experience in project management or client-related position; preferably in the arena of software developmentCustomer-facing experience managing executive customer relationships in a commercial environment with major Corporate customersProven history of leading major projects is a plusAbility to manage and work within teams consisting of a diverse set of functional and technical disciplinesExperience with software packages, including, but not limited to: Microsoft Office Suite * including, Word, Excel, and PowerPointStrong Project Management skillsExcellent interpersonal and communication (verbal and written) skillsFlexibility to work in a fast-paced, demanding work environmentAbility to work independently and in a team environment