Program Manager

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POST DATE 8/13/2016
END DATE 12/19/2016

Bastion Community of Resilience New Orleans, LA

New Orleans, LA
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Full Time
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Opening our doors in January 2017, Bastion Community of Resilience is a 501(c)(3) nonprofit organization with an intentionally designed neighborhood in New Orleans for returning warriors and families with lifelong rehabilitative needs. Through our powerful community model that empowers neighbors as volunteers in a warrior's care plan, we will sustain a thriving recovery from the wounds and casualties of war.


* Provide strong _administrative leadership_ to manage the transition team and the daily operations of the community and intervention
* Provide strong leadership in working closely with residents to _build community capacity and define strengths and needs_
* Provide strong leadership in _integrating conventional and non-traditional social services_ and collaborating with community-based resources to meet needs at Bastion
* Provide strong leadership in _representing Bastion_ with external audiences

_Administrative Leadership_

* Collaborate with the residents and relevant personnel to assist in developing and implement community policies and guidelines
* Support resource development within and outside of Bastion to ensure community sustainability, including program reporting
* Coordinate with the property managercontact as needed to resolve any resident-related issues or concerns
* Build and maintain close relationships at the VA medical center and coordinate services with residents as needed
* Develop and maintain tracking mechanism for all aspects of residents served including: insurance, referral sources, demographics, presenting needs, relevant evaluation data, etc.
* Work effectively with Bastion staff, the board of directors, interns and volunteers
* Respond to requests for assistance and/or information from families of residents
* Effectively juggle multiple projects/issues/situations while remaining calm and level-headed and seeking out appropriate resources and assistance
* Availability to attend evening and weekend meetings and events on a regular basis and promptly reachable via email and phone as needed to respond to urgent matters

_Leadership in building community capacity_

Excellent leadership skills are needed to build community capacity where neighbors care about each other and work effectively together toward common goals or a shared vision. These skills include:

* Building and maintaining trusting and caring relationships with Bastion residents according to the Generations of Hope community model (an innovative co-housing/intentional neighborhood model)
* Bringing diverse people together to solve problems
* Facilitating communication amongst residents and staff to allow reintegration strategies to develop and adapt as time goes on
* Facilitating and supporting the strengthening of community residents with psychosocial/educational activities that include: support groups, community meetings, educational workshops and social and wellbeing activities
* Guiding residents in developing their community leadership
* Facilitating the support that empowers Bastion residents to take responsibility for one another and remain engaged in the life of the community
* Viewing all residents from a positive lens - recognizing that each has needs, but more importantly, that each has assets that can enrich the lives of others and the community as a whole

_Leadership in integrating conventional and non-traditional services into Bastion_

This responsibility involves ensuring appropriate linkages between Bastion residents and the broader social services and medical community:

* Articulate the purpose of the intergenerational community - and how it can augment traditional services
* Create a culture of care and wellness
* Ability to effectively handle immediate crisis situations
* Develop a climate of trust for shared/interdependent collaboration
* Guide the process of meaningful participation where all parties are involved in defining, planning and the integration of professional services with the organizational capacity of Bastion residents; including working with established relationships and seeking out new partners for collaboration
* Consults with therapists, psychologists, case managers and others in a social service field regarding issues and concerns of individual community residents
* Implement the Bastion program evaluation strategy and ensure outcomes

_Representing the program_

* Serving as the "face" of the Bastion Transition Team
* Articulating the intergenerational community paradigm - its purpose and how it is achieved
* Representing the community at local, state, and potentially national levels


The Program Manager should have at least five years of program management in an area of human development, social services, community organizing, healthcare or a related field. The ideal candidate will have most, if not all, of the following characteristics:


* EXPERIENCE IN MANAGING AND BUILDING A NONTRADITIONAL PROGRAM: The candidate should have experience in helping create, manage and grow a social service or healthcare related program. The candidate should have the ability to think about needs of the community in innovative, nontraditional ways and be familiar with the challenges of a nonprofit start up.

* SKILLS IN TEAM AND COMMUNITY BUILDING: The candidate should have the skills, ideally gained through both professional and personal endeavors, needed to empower Bastion residents to build a strong and vibrant community with the capacity to meet ever-evolving needs.

* EXCELLENT COMMUNICATOR: The candidate should have strong verbal communications skills, including presentation skills, excellent writing skills, and the "presence" of mind to communicate clearly and calmly and to effectively resolve conflict.

* PASSION FOR THE MISSION OF BASTION: The Program Manager position is not a typical 9-to-5 job. You must have the passion for the core philosophy upon which Bastion is based and the willingness to implement the operating principles of this philosophy on a daily basis. You must model this philosophy and the principles in your everyday interactions with both the community residents and the public.

* KNOWLEDGE AND EXPERIENCE WITH WOUNDED WARRIORS, CAREGIVERS, AND MILITARY FAMILIES: The candidate should have demonstrated knowledge about the particular challenges facing this community. Ideally, they would also possess several years of direct experience working with the wounded warrior population.

The Program Manager will report to the Executive Director. This position has a moderate to high level of responsibility and the work will have direct high-level effects on the overall functioning of the community. Bastion Community of Resilience is small, innovative and agile, therefore, the candidate must be flexible and willing to lead in a team-oriented environment, with hired, intern and volunteer staff.