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Program Manager (People & Operations)

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POST DATE 8/16/2016
END DATE 10/27/2016

GP Strategies Redmond, WA

Redmond, WA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at

GP Strategies has an immediate need for a Program Manager (People & Operations) to be part of a team that supports our client in Redmond, WA. This is a full-time, regular position with benefits.

Job Summary: This position is a strategic operations leadership role within our organization. This role manages the relationship between our client project needs and our internal staff capabilities, as well as manages staff augmented personnel for a large outsourced content development account. Essential duties and responsibilities include the following; other duties may be assigned.

Resource Projects and Personnel

* Manage the demand between client project/service requests and resource availability

* Co-create and align a process and then manage resourcing communication across the team

* Collaborate with client account managers to determine appropriate mix of resource capacity and capability needs aligning to client demand

* Collaborate with capability/functional mangers to identify skill development opportunities and resource availability aligning to client demand

* Coordinate across multiple business locations depending on need and requirements

* Manage a scope of client portfolios (~$4-6 million in revenue with ~75 resources)

* Support resource demand/alignment amongst portfolio projects and collaborate with other Resource Manager to manage resource overflow

* Co-manage account and project profitability

* Conduct lessons learned and project/resource debriefs; support continuous improvement efforts

* Manage staff assignments striving for optimal capabilities alignment, high resource utilization, and project profitability

* Lead/attend various weekly project and resource reviews; align resource plans and commitments as projects develop and take a proactive approach to staff projects quickly

* Manage relationship with third party vendor to help support increased client demands

* Maintain internal resource management tools and systems

* Assist in identifying hiring needs and participate in interviews and talent selection process

Manage Staff Augmentation Positions for Client Portfolio

* Oversee approx. 20 highly independent dedicated role/staff augmentation positions within a single client portfolio

* Support recurring 1:1s and daily ad hoc needs; connect employees as needed to account team managers (client-specific) and capability/functional managers (role-specific) for support

* Collect and compile account team managers and client feedback; provide real-time coaching to employees as needed

* Complete annual performance management process for staff augmentation employees

Create Statement of work (SOWs) and Maintain Project Reporting for Staff Augmentation Positions

* Collaborate with Resource Coordinators to manage/monitor required financial documentation:

* Create SOWs for staff augmentation services using existing templates and boilerplate content

* Get account codes from finance and assign them to appropriate SOWs or employees

* Analyze and monitor project financials (status of purchase orders, work orders, project status, etc.) to ensure alignment with contractual requirements

* Follow up on missing/delayed items

* Create change orders as needed; manage through finance processes

* Assist with monitoring utilization data; validate hours logged; escalate situations requiring reversals/charge codes; track through completion with the appropriate individual or manager

Onboard Resources to Client Account

* Coordinate computers/other equipment and imaging process (with IT)

* Coordinate required background screens (via HR) and track credentials (client system)

* Complete required HR paperwork (I-9 verifications)

* Orient new hires to relevant onboarding content (account, capability) and partner with account director and managers accordingly to onboard new hires; demonstrate timesheets and expense reports

Required Qualifications:

* Candidate must have a bachelor s degree or equivalent work experience

* 8-10 years experience related customer service, resource, and team management

* Experience collaborating with a large team and communicating to multiple levels

* Experience in client relations and management

* Project management experience

* Proficiency in Microsoft Office Suite

We are looking for candidates with the following attributes:

* Skilled in managing multiple individual personalities and relationships

* Excellent verbal and written communication and organization skills

* Ability to manage multiple priorities and projects under aggressive deadlines

* Ability to respond to constant change and remain flexible

* Mindset for continuous improvement and productivity

* Conceptual thinking abilities (vision, problem solving)

* Pragmatic, well organized, efficient and strong attention to detail

* Experience in financial modeling, project scoping and budgeting, a plus

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.